Miguel Rosado
Reading
Summary
To become successfully employed using my vocational training skills and experience while acquiring new knowledge in the Receptionist field. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management, and scheduling.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Penske
Reading, PA
12.2019 - 02.2026
- Coordinated logistics operations to ensure timely and efficient delivery of goods.
- Developed and maintained relationships with carriers to enhance service reliability.
- Implemented process improvements that streamlined supply chain workflows and increased operational effectiveness.
- Utilized advanced logistics software to track shipments, monitor performance metrics, and generate reports.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
Customer Service Representative
First Energy
Reading, PA
10.2018 - 10.2019
- Resolved billing discrepancies and customer credit issues.
- Contacted customers and explained debt management to encourage timely debt payments.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Maintained revenue streams by exhausting every option before offering refunds.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Berkshire Health Center
Robert
Reading, PA
03.2018 - 08.2018
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.
- Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
- Identified process improvements in the day-to-day functioning of the department.
Planet Fitness Receptionist
Amber
Reading, PA
03.2017 - 09.2017
- Responded to customer requests via telephone and email.
- Copied, logged and scanned supporting documentation.
- Analyzed departmental documents for appropriate distribution and filing.
- Verified data integrity and accuracy.
- Entered details such as payments, account information and call logs into the computer system.
Dairy Queen
Debra
Temple, PA
02.2014 - 12.2014
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
- Regularly checked the drawer to ensure that there were adequate cash and coin for transaction.
- Received payments by cash, credit and personal check and gave back the correct change.
- Received deliveries, unpacked boxes, checked off items in the system and put products in their respective places in the stockroom.
- Welcomed and greeted customers daily.
- Cleaned and organized register counters.
- Described products and services in detail.
Education
Penn Foster High School
Scranton, PA11-2015
Skills
- Extremely organized
- Strong verbal communication
- Public speaking
- Data management
- Powerful negotiator
- Inbound and outbound calling
- Shipping and receiving understanding
Certification
OSHA 500 10 Hour Training
Dorm Officer- Leadership Skills
Green Awareness Certification sponsored be NCCER (National Center for Construction Education and Research)
JROTC- Reading High School
References
References:
Furnished upon Request
Interests
Learning New Experiences to become successful.
Timeline
Logistics Coordinator
Penske
12.2019 - 02.2026
Customer Service Representative
First Energy
10.2018 - 10.2019
Berkshire Health Center
Robert
03.2018 - 08.2018
Planet Fitness Receptionist
Amber
03.2017 - 09.2017
Dairy Queen
Debra
02.2014 - 12.2014
Penn Foster High School