Miguel Torres
Allentown
Summary
DETAIL-ORIENTED AND DISCIPLINED AIR TRAFFIC CONTROLLER, CURRENTLY SERVING IN THE U.S. ARMY NATIONAL GUARD. SKILLED IN WAREHOUSE OPERATIONS. I BRING A STRONG FOUNDATION IN VEHICLE MAINTENANCE, LOGISTICS COORDINATION, AND SAFETY COMPLIANCE GAINED THROUGH MILITARY SERVICE. BILINGUAL IN ENGLISH AND SPANISH, WITH A PROVEN ABILITY TO ADAPT, LEAD, AND WORK EFFECTIVELY IN FAST-PACED, TEAM-ORIENTED ENVIRONMENTS.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Id Logistics
Allentown
06.2025 - Current
- Assisted Haine Celestial with inquiries and provided timely solutions.
- Managed customer accounts and updated information accurately.
- Collaborated with team members to enhance service quality.
- During downtime, assisted workers on production line to provide support.
- Utilized a forklift to identify discrepancies in inventory, select items for assembly lines, and store completed products.
- Waived customers’ orders a week in advance, meticulously tracking the forecast and ensuring timely order fulfillment.
- Handled escalated issues with professionalism and care.
- Determined the weekly hours required to operate the requested product and expedited any tasks that necessitated earlier completion.
Air Traffic Controller (NCO)
U.S. Army National Guard
Fort Indiantown Gap
05.2022 - Current
- Coordinate air traffic operations for Blackhawk and Chinook aircraft to ensure mission safety and efficiency.
- Monitor weather conditions, dispatch ground vehicles, and set up radar equipment to support flight operations.
- Lead a team of soldiers as a Non-Commissioned Officer (NCO), assigning tasks based on individual strengths and providing guidance to ensure mission success.
Air Traffic Control Trainee
Muir Tower
Fort Indiantown Gap
10.2024 - 05.2025
- Trained in managing airspace for Blackhawk and Chinook helicopters, ensuring safe takeoffs, landings, and ground operations.
- Managed flight data, coordinated taxiing procedures, and monitored National Training Area (NTA) traffic advisories.
- Oversaw ground, local, and flight following positions to maintain visual separation and safety.
- Collaborated with Harrisburg Approach to coordinate IFR traffic and airspace transitions
Warehouse Associate
Regional Airline Support Group
Orlando
06.2023 - 10.2024
- SUPPORTED AVIATION PARTS SALES BY MANAGING END-TO-END WAREHOUSE OPERATIONS INCLUDING RECEIVING, INSPECTING, PICKING, PACKING, AND SHIPPING.
- UTILIZED FEDEX, UPS, WEBSHIP (DHL), AND AIRPORT DELIVERY SERVICES TO ENSURE TIMELY SHIPMENTS, ESPECIALLY FOR GROUNDED AIRCRAFT (AOG SITUATIONS).
- PERFORMED DETAILED INSPECTIONS OF AVIATION PARTS TO ENSURE CERTIFICATION COMPLIANCE, TRACEABILITY, AND DAMAGE-FREE CONDITION.
- CONDUCTED QUALITY CONTROL CHECKS USING PDF AND EXCEL-BASED CHECKLISTS TO MAINTAIN HIGH STANDARDS OF ACCURACY AND SAFETY.
- MANAGED ALL WAREHOUSE WORKFLOWS USING AVSIGHT, INCLUDING SALES TRACKING, INVENTORY MANAGEMENT, AND SHIPMENT PROCESSING.
Forklift Operator
Allied personnel service
Allentown
08.2022 - 12.2022
- OPERATED HIGH-REACH FORKLIFTS TO FULFILL ORDERS FOR GRUNDFOS.
- PACKED, WRAPPED, BANDED, AND LOADED TRAILERS FOR SHIPMENT.
- MANAGED RECEIVING AND SHIPPING OPERATIONS ON BOTH SIDES OF THE WAREHOUSE.
- USED RF SCAN GUNS TO ACCURATELY PROCESS AND TRACK INVENTORY.
Windshield Installer
Safelite
Allentown
10.2021 - 08.2022
- Delivered mobile glass repair and replacement services, including windshields, back glass, and door glass.
- Performed recalibrations of vehicle camera systems and safety features to meet OEM standards.
Wheeled Vehicle Mechanic
U.S. Army Reserve
Charlotte
10.2019 - 05.2022
- Diagnosed and performed maintenance on military vehicles; conducted patrols and maintained base security.
- Earned honors from Ordnance School for technical proficiency and leadership.
Team Lead/Forklift Operator
American Woodmark
Lincolnton
08.2018 - 07.2021
- Operated stand-up and sit-down forklifts to load/unload materials, stock inventory, and supply assembly lines.
- Led a team of 9 forklift operators and 4 inventory coordinators; assigned tasks and resolved operational issues.
- Used Microsoft Excel for inventory reporting, rack audits, and to resolve discrepancies.
- Scheduled inbound/outbound trucks and performed yard checks.
- Trained and certified new employees on forklift and pallet jack safety protocols.
Education
General Educational Development (GED) -
Lehigh Carbon Community College
Allentown, PASkills
- Order Picking
- Pallet Jack Operation
- RF Scanner Use
- Forklift Operation
- Inventory Control
- Air Traffic Control
- Excel
- Microsoft word
- Military Discipline & Safety Protocols
- Account management
- Order fulfillment
- Quality assurance
- Effective communication
- Logistics & Operational Coordination
- Team Collaboration & Leadership
- Time Management & Discipline
Certification
- Leadership Course - US Army SGT School
- OSHA 10-Hour General Industry Certification
- Forklift Operator Certification (Active)
Skills
Order Picking, Pallet Jack Operation, RF Scanner Use, Forklift Operation (Certified), Inventory Control, Air Traffic Control (U.S. Army National Guard), Military Discipline & Safety Protocols, Logistics & Operational Coordination, Bilingual: Fluent in English/Spanish, Team Collaboration & Leadership, Time Management & Discipline
Timeline
Customer Service Representative
Id Logistics
06.2025 - Current
Air Traffic Control Trainee
Muir Tower
10.2024 - 05.2025
Warehouse Associate
Regional Airline Support Group
06.2023 - 10.2024
Forklift Operator
Allied personnel service
08.2022 - 12.2022
Air Traffic Controller (NCO)
U.S. Army National Guard
05.2022 - Current
Windshield Installer
Safelite
10.2021 - 08.2022
Wheeled Vehicle Mechanic
U.S. Army Reserve
10.2019 - 05.2022
Team Lead/Forklift Operator
American Woodmark
08.2018 - 07.2021
General Educational Development (GED) -
Lehigh Carbon Community College