Mihir Nayee

Team Leader | Wegmans Food Market
January 2020 – January 2025

• Managed store operations, overseeing both day and night shifts, including opening and closing procedures.
• Led and trained teams, providing resources, coaching, and feedback to customer service employees.
• Prioritized tasks, collaborating with department managers to delegate responsibilities and ensure efficient checkout operations.
• Delivered exceptional customer service, ensuring employees were well-trained and customers received high-quality assistance.
• Resolved operational challenges, working alongside store leadership to address issues and enhance efficiency.
• Participated in special projects, fostering teamwork and improving company culture through collaborative initiatives.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

• Responsible for taking order for customer in a Vmely and efficient manner on the Front Counter and Drive Thru
• Providing excellent customer service by communicaVng and engaging with customers
• In charge of handling cash flow and cash deposits throughout the day
• Responsible for training new employees throughout the store in all departments such as register and or cook
• Learn and share company products and informaVon with employees and customers
• Help bring Burger King restaurant to a passing corporate score for customer saVsfacTon with food and experience and a passing score for cleanliness and preparedness