Mikael Miller
New Oxford
Summary
Dynamic Inside Sales Representative with a proven track record at Capital Electric Supply, excelling in customer service and relationship development. Adept at utilizing CRM software to enhance client interactions and drive sales. Recognized for exceptional product knowledge and a cheerful demeanor, fostering strong customer connections and ensuring satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Inside Sales Representative
Capital Electric Supply
09.2018 - Current
- Assisted customers with product inquiries and order placements, ensuring effective communication.
- Developed knowledge of CRM software to manage client interactions and track sales activities.
- Collaborated with team members to identify customer needs and provide tailored solutions.
- Managed follow-up communications to maintain strong relationships with potential clients.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Attended training sessions to enhance product knowledge and improve sales techniques.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Installation and Service Technician
LKSC Services
03.2014 - 10.2018
- Installed and configured new equipment and systems according to company standards.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- wired new residential housing units
- wired new commercial units
- trained new hires
Installation Technician
Remark Electric
01.2012 - 03.2014
- Installed and configured various systems and equipment according to specifications.
- Conducted routine maintenance and troubleshooting to ensure optimal performance.
- Collaborated with team members to streamline installation processes and improve efficiency.
- Provided training and mentorship to junior technicians on installation techniques and safety protocols.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Education
High School Diploma -
Catoctin High School
Thurmont, MDSkills
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Email and phone etiquette
- Driven
Timeline
Inside Sales Representative
Capital Electric Supply
09.2018 - Current
Installation and Service Technician
LKSC Services
03.2014 - 10.2018
Installation Technician
Remark Electric
01.2012 - 03.2014
High School Diploma -
Catoctin High School