Mikah Lunford
Manor
Summary
Dynamic leader with proven expertise in customer service and store operations honed at Whitewater Express Car Wash and Taco Bell. Excelled in enhancing customer satisfaction and mentoring teams, showcasing exceptional problem-solving and organizational skills. Achieved notable improvements in staff performance and customer relations through effective training and positive feedback.
Overview
4
4
years of professional experience
Work History
Store Manager
Whitewater Express Car Wash
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Team Trainer
Taco Bell
09.2020 - 10.2022
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained new employees in specific job requirements.
Education
High School Diploma -
Manor Senior High School
Manor, TX06-2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
Timeline
Store Manager
Whitewater Express Car Wash
04.2022 - Current
Team Trainer
Taco Bell
09.2020 - 10.2022
High School Diploma -
Manor Senior High School
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