Mikala Hess
Fairless Hills
Summary
Reliable, resourceful and motivated college student with a passion for professional growth. Demonstrates strong leadership abilities, excellent communication skills, as well as consistent involvement in chartable activities such as setting up college events and volunteering time at local animal shelters.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Five Below
05.2024 - Current
- Ensure excellent customer service while supervising staff and supporting team communication.
- Train new employees to transition successfully into the workplace and meet performance expectations.
- Manage point of sale operations, count registers, and reconcile daily cash totals.
- Onboard new hires by completing all hiring paperwork, setting up compliance forms and processing I-9 verification.
Manager
Fairless Hills Ice Cream
09.2022 - Current
- Lead daily store operations and oversee a team of employees, ensuring smooth coordination and teamwork.
- Train new hires to improve performance and workplace efficacy.
- Manage all registers, count drawers, and reconcile cash receipts accurately at the end of each shift.
- Maintain a clean, hygienic, and organized environment while enuring health standards.
Manager
Jojo’s Ice Cream and Water Ice
06.2020 - 07.2022
- Directed daily customer experience and supported employee performance in a fast paced, seasonal environment.
- Maintained a clean, safe, and well organized store environment to meet health and company standards.
- Managed register operations, completed accurate cash accounts, and closing procedures.
Education
Bachelor of Arts - Accounting
Arcadia University
Glenside06.2027
High School - undefined
Pennsbury High School
Fairless Hills06.2023
Skills
- Communication
- Leadership
- Time Management
- Team Management
- Technology: Excel and Basic Accounting Software
Timeline
Customer Experience Manager
Five Below
05.2024 - Current
Manager
Fairless Hills Ice Cream
09.2022 - Current
Manager
Jojo’s Ice Cream and Water Ice
06.2020 - 07.2022
High School - undefined
Pennsbury High School
Bachelor of Arts - Accounting
Arcadia University