Mike Battista
Downingtown
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer support issues and keeping guests satisfied.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Downingtown
08.2023 - Current
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed-up with customers after purchase to ensure satisfaction.
- Greeted customers and identified their needs.
- Performed additional duties as assigned by management team.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Cart Attendant
Target
Downingtown
05.2022 - 06.2023
- Operated cash register to process customer payments accurately and efficiently.
- Provided assistance with loading purchased items into customer vehicles.
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
- Swept floors and removed trash from store premises on a regular basis.
Education
Bachelor of Science - Engineering Physics
West Chester University of Pennsylvania
West Chester, PA05-2028
High School Diploma -
Downingtown High School East Campus
Downingtown, Pennsylvania06-2024
Skills
- Customer service
- Team collaboration
- Problem solving
- Guest services
- Assertiveness
- Problem resolution
- Stock replenishment
- Time management
- Interpersonal skills
Timeline
Customer Service Associate
Wawa
08.2023 - Current
Cart Attendant
Target
05.2022 - 06.2023
Bachelor of Science - Engineering Physics
West Chester University of Pennsylvania
High School Diploma -
Downingtown High School East Campus