Summary
Overview
Work History
Education
Skills
Hobbies and Interests
QUALIFICATIONS
Timeline
Generic

Mike Hull

Wilkes-Barre,Pa

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

30
30
years of professional experience

Work History

Duct Cleaning

214 Removal
01.2021 - Current
  • Improved overall energy & air quality efficiency in commercial & residential properties with thorough duct cleaning services.
  • Adhered to industry safety standards during all phases of the duct cleaning process to minimize risks to self and others.
  • Stayed up-to-date on industry trends and emerging technologies to continually improve the effectiveness of duct cleaning services offered.
  • Maintained high customer satisfaction levels by providing efficient and reliable duct cleaning services.
  • Enhanced indoor air quality by executing thorough duct cleaning and maintenance procedures.
  • Maximized client satisfaction with responsiveness to feedback and flexible adjustments made based on specific needs or preferences regarding cleaning methods or products used.

Professional Mobile Disc-Jockey

All About Entertainment, currently M&M MUSIC
02.1997 - 01.2000
  • Organized Events for weddings, private parties, and dances. Responsible for following up on inquiries. Administer and develop ideas for fun contests.

Customer Service Representative

Wegmans
06.2006 - 12.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Manager

Redner's Warehouse Markets
07.2000 - 05.2006
  • Handle all issues of customer complaints, cash refunds, and merchandise returns. Control and manage front end cashier schedule to maximize customer Service. Supervised heavy cash flow and prevent inventory loss.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Sales-Associate

Radio Shack
02.1997 - 12.1998
  • Achieved daily, weekly, and quarterly sales goals. Maintained customer relations through follow-up phone calls. Followed daily cash handling procedures.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Shift-Manager

CVS Pharmacy
07.1995 - 02.1997
  • Assisted the Management team with supervisory duties. Ordered supplies and merchandise as needed. Maintained high cleanliness standards. resolved customer issues in a polite and friendly manner. Motivated crew to high professional standards. Resolved crew disputes and scheduling problems. Merchandised the sales floor.

Education

Some College (No Degree) - Business Administration

Marywood University
Scranton, PA

Some College (No Degree) - Business Administration

LJC
Scranton, PA

Skills

  • Strong communication
  • Initiative
  • Learning
  • Computer knowledge
  • Teamwork
  • Problem solving
  • Staff management

Hobbies and Interests

Physical Fitness, Martial Arts, Movies and all types of music

QUALIFICATIONS

  • I have over 20 years of management & customer service experience. I have had to delegate various job duties to members of my team. I have had to oversee and direct employees to meet and surpass their goals. Other duties I have excelled at are training, hiring, and scheduling employees while documenting and reviewing their progress. I have assisted with audits and have been responsible for inventory control.
  • I have an excellent track record of addressing and handling customer issues and concerns. I have handled all areas of customer service regarding exchanges, returns, refunds, and special requests.
  • I have excellent sales and communication skills dealing with my team members and customers. I have successfully achieved weekly sales goals and motivated my team members to achieve their goals. I have had to lead team meetings to inspire them to sell and work smarter. I am a team player.

Timeline

Duct Cleaning

214 Removal
01.2021 - Current

Customer Service Representative

Wegmans
06.2006 - 12.2020

Customer Service Manager

Redner's Warehouse Markets
07.2000 - 05.2006

Professional Mobile Disc-Jockey

All About Entertainment, currently M&M MUSIC
02.1997 - 01.2000

Sales-Associate

Radio Shack
02.1997 - 12.1998

Shift-Manager

CVS Pharmacy
07.1995 - 02.1997

Some College (No Degree) - Business Administration

Marywood University

Some College (No Degree) - Business Administration

LJC

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Mike Hull