Michael Rosado
Bethlehem
Summary
Dynamic professional with expertise in customer satisfaction and cash handling, honed as Assistant Manager at J's Steak and Subs. Also as a clerk At Stefko cigarette and Tobacco. I have a Proven track record in relationship building and records retrieval, enhancing operational efficiency. Successfully increased cash accuracy by reducing discrepancies, demonstrating strong leadership and sales expertise. Skilled in fostering peer relationships and driving business growth.
Overview
3
3
years of professional experience
Work History
Clerk
Stefko Cigarette and Tobacco Outlet
06.2024 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
Assistant Manager
J's Steak and Subs
01.2023 - 01.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Freedom High School
Bethlehem, PA06-2000
Skills
- Records retrieval
- Bookkeeping
- Point of sale operation
- Relationship building
- Cash handling
- Handling payments
- Customer satisfaction
- Peer relationships
- Sales expertise
Timeline
Clerk
Stefko Cigarette and Tobacco Outlet
06.2024 - Current
Assistant Manager
J's Steak and Subs
01.2023 - 01.2024
High School Diploma -
Freedom High School