Mikia Freeman
Philadelphia
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance my knowledge of housing contracts and programs while contributing to company growth.
Overview
8
8
years of professional experience
Work History
AFSME DC 47 Shop Steward / Office of Homeless Services Safety Officer
City of Philadelphia
Philadelphia
01.2022 - Current
- As a Safety Officer, my responsibilities include monitoring, enforcing, and regulating building safety protocols, collaborating with distinct teams and departments to ensure all safety guidelines are met, and communicating facility needs, ensuring that they are fulfilled.
- I also have the ability to be impartial and objective when it comes to conflict management resolution, and possess effective decision-making skills.
- Advised employees on their rights under applicable laws and regulations.
- Attended meetings with management to negotiate terms of collective bargaining agreements.
Social Work Service Manager II
Office of Homeless services
Philadelphia
07.2019 - Current
- In my current position as a Social Work Service Manager, my responsibilities include training incoming social workers on basic principles, practices, methods, techniques, and procedures of the current workforce.
- Perform intake assessments as well as homeless prevention services for families and individuals experiencing, or facing an episode of homelessness.
- Communicate with community groups to explain and interpret purposes, programs, and policies.
- Employ tact and judgment in dealing with sensitive or personal problems, and hostile attitudes.
- Housing and community development experience, including experience in housing contracts, or monitoring federally funded housing programs through processing community blocks services ,housing trust fund , tenant based rental assistance, and Philadelphia relocation account grants.
- Performed administrative tasks such as scheduling appointments or completing paperwork associated with client cases.
- Participated in professional development activities related to social work practice standards.
Youth Detention Counselor
Philadelphia Juvenile Justice Services Center
01.2017 - 01.2019
- As a Youth Detention Counselor, my responsibilities included ensuring and maintaining the safety and security of youth detained at the center. All the while, creating and fostering a positive and progressive learning environment.
- I was also responsible for creating and facilitating group discussions, providing individual counseling, and offering professional support to staff regarding youth management.
- Reported incidents of misconduct or violations of policy to supervisors.
- Conducted security checks on the facility grounds and surrounding areas.
- Encouraged positive behaviors among detained juveniles through rewards systems.
- Transported juvenile detainees to court hearings or other appointments as required.
- Lastly, I trained new incoming and current staff on crisis management, building emergencies, mandated reporting, and day-to-day facility operations, all the while ensuring HIPAA guidelines, state mandates, policies, and procedures were followed and in compliance.
Education
Bachelor of Arts - Sociology
Indiana University of Pennsylvania
Indiana, PA12-2015
Some College (No Degree) - Project Management
Temple University
Philadelphia, PASkills
- Adaptability
- Organizational skills
- HMIS Systems
- Leadership
- Microsoft Office Suite
- Project management
- Time management
- Effective communication
- Community outreach
- Multitasking capacity
- Interpersonal skills
- Administrative support
- Information systems
- Analytical thinking
- Goal setting
- Attention to detail
- Documentation skills
- Teamwork and collaboration
References Certifications
available upon request
Timeline
AFSME DC 47 Shop Steward / Office of Homeless Services Safety Officer
City of Philadelphia
01.2022 - Current
Social Work Service Manager II
Office of Homeless services
07.2019 - Current
Youth Detention Counselor
Philadelphia Juvenile Justice Services Center
01.2017 - 01.2019
Bachelor of Arts - Sociology
Indiana University of Pennsylvania
Some College (No Degree) - Project Management
Temple University
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