Mikiya Cross
Hesston
Summary
Dynamic Contact Center Representative at PSECU with proven expertise in complaint resolution and workload management. Skilled in CRM software, I excel in call handling, ensuring customer satisfaction and loyalty. Recognized for effectively resolving issues, contributing to a positive customer experience and enhancing team performance.
Overview
1
1
year of professional experience
Work History
Contact Center Representative
PSECU
07.2024 - Current
Currently employed as a MSR 1
Education
High School Diploma -
HAHS
Huntingdon Skills
- Complaint resolution
- Workload management
- CRM software
- Call handling
Timeline
Contact Center Representative
PSECU
07.2024 - Current
High School Diploma -
HAHS
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