MIKYLAH LATHROP
Coudersport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Representative Senior
UPMC Cole
11.2021 - Current
- Checked daily doctor schedules and verified insurance
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Coordinated between patients and healthcare professionals to meet patient needs
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Contact commercial insurance companies to appeal incorrectly processed claims
- Send out secondary medical insurance claims
- Built relationships with customers and community to promote long term business growth.
- Access patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Processed client payments and updated accounts.
- Kept detailed records of customer interactions for optimal traceability.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
Sterile Supply Tech
UR Medicine - Jones Memorial Hospital
06.2021 - 11.2021
- Sterilize and prepare equipment and instruments, such as surgical tools
- Recording sterilizer test results
- Maintaining necessary supply levels in sterile storage areas
- Organizing surgical instrument trays after sterilizing.
Restaurant Waitress
A&W West End Grill
12.2018 - 06.2021
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Greeted newly seated guests quickly and efficiently
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Outpatient Registration Clerk
Charles Cole Memorial Hospital
10.2017 - 10.2018
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Used Microsoft products to record and organize patient insurance and medical information.
- Confirmed patient demographics and updated practice management software for accuracy.
Education
Some College (No Degree) in Registered Nursing -
Jamestown Community College
Jamestown, NYHigh School Diploma -
Northern Potter High School
Ulysses, PA05.2017
Skills
- Document Management
- Working collaboratively
- Computer skills
- Appointment confirmation
- Recording histories
- Office administration
- Organizational skills
- Customer service
- Data management
- Proficient in Microsoft Office product use
- Strong communication
Certification
National Healthcare Association Certified Clinical Medical Assistant
References
- Alayna Beckhorn, 814-203-8241
- Tiffany Plumstead, 814-203-9317, Tplumstead4@gmail.com
- Kassidi Chapell, 814-655-6778
Timeline
Account Representative Senior
UPMC Cole
11.2021 - Current
Sterile Supply Tech
UR Medicine - Jones Memorial Hospital
06.2021 - 11.2021
Restaurant Waitress
A&W West End Grill
12.2018 - 06.2021
Outpatient Registration Clerk
Charles Cole Memorial Hospital
10.2017 - 10.2018
Some College (No Degree) in Registered Nursing -
Jamestown Community College
High School Diploma -
Northern Potter High School
National Healthcare Association Certified Clinical Medical Assistant
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