Millytza Perez
Philadelphia
Summary
Detail-oriented professional with extensive experience in administrative coordination, case management, and organizational support. Proven expertise in documentation, compliance, scheduling, and cross-functional collaboration enhances office operational efficiency. Strong ability to streamline processes and foster teamwork contributes to achieving organizational goals. Committed to delivering high-quality support that drives productivity and effectiveness in dynamic environments.
Previous roles: PCA Coordinator, Housing Specialist, Prenatal Case Manager.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trauma Response Specialist
DBHIDS
06.2023 - Current
- - Provide immediate, trauma-informed care to individuals in crisis (e.g., violent injury, disaster, domestic abuse), offering stabilization, assessment, safety planning, coping skills, and linkage to long-term services, working in hospitals, crisis teams, or community settings to support mental & emotional healing through culturally sensitive, de-escalation techniques and collaborative care plans with various stakeholders.
ICM Case Manager
Esperanza Health Center
01.2022 - 01.2024
- - Help vulnerable individuals (often homeless, with mental health/substance use issues) achieve stability by coordinating care, creating goal plans, linking to resources (housing, benefits, health), providing crisis support, and meticulously documenting progress in systems like HMIS, focusing on strengths-based, non-judgmental support to foster independence and housing retention.
Workforce Advisor
PA CareerLink
01.2020 - 01.2022
- - Guide individuals or organizations in managing talent, focusing on recruitment, training, development, and retention to meet business goals, involving needs assessment, strategic planning, data analysis, job placement, skill-building (like resumes/interviews), and ensuring legal compliance, acting as a consultant to optimize the workforce for productivity and growth.
Weekend Supervisor
Project HOME
01.2018 - 01.2020
- - Manage operations, staff, and problem-solving during weekend shifts, acting as the main point person for issues, ensuring smooth workflow, safety, and policy adherence, with duties including staff supervision, scheduling adjustments, customer/resident support, and reporting to weekday management.
Anti-Human Trafficking Case Manager
Nationalities Service Center
07.2016 - 01.2018
- - Provide trauma-informed support, advocacy, and direct services (housing, healthcare, job training) to survivors, creating individualized plans for safety, stabilization, and self-sufficiency by connecting them with resources and collaborating with law enforcement and community partners.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Education
Master of Science - Administration of Justice and Security
University of Phoenix
Phoenix, AZ05.2027
Bachelor of Science - Human Services
Chestnut Hill College
Philadelphia, PA05.2022
Skills
- Administrative Support
- Data Management & Reporting
- Scheduling & Calendar Management
- Compliance & Policy Adherence
- Customer Service
- Microsoft Office Suite
- Maintenance and repair
- Business reporting
- Failure management
- Emergency response
Certification
CPR/BLS/AED Certified
Psychological First Aid certified
Leadership Completion
MOUD Training-American Academy of Addiction Psychiatry
Languages
Spanish – Fluent
Timeline
Trauma Response Specialist
DBHIDS
06.2023 - Current
ICM Case Manager
Esperanza Health Center
01.2022 - 01.2024
Workforce Advisor
PA CareerLink
01.2020 - 01.2022
Weekend Supervisor
Project HOME
01.2018 - 01.2020
Anti-Human Trafficking Case Manager
Nationalities Service Center
07.2016 - 01.2018
Bachelor of Science - Human Services
Chestnut Hill College
Master of Science - Administration of Justice and Security
University of Phoenix