Mimi Muhammad
Philadelphia
Summary
Season Leasing Manager bringing proven skills in negotiating, preparing and finalizing lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
14
14
years of professional experience
Work History
Leasing Sales Manager
One Five Capital
4233 Chestnut Street (Solo On Chestnut)
09.2022 - Current
- 30-40 calls per day, follow up with prospective leads throughout the day
- Collected and maintained careful records of rental payments and payment dates.
- Trained /Mentored Drexel students
- Lease up leasing specialist, Occupancy increased 40% within 3 months
- Marketing social media platforms, resident retention events, lower turnover
- Coordinated appointments to show investors, weekly market reports
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned special events such as lotteries, dedications and project tours.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Showed apartments to potential tenants and answered questions regarding community.
LEASING SPECIALIST
Post Brothers Apartments
05.2017 - 08.2022
- Take calls from prospective and current residents
- Showed units to potential tenants and answered questions about life in community
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications
- Created and managed effective marketing strategies
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with any issues or concerns
- Drafted comprehensive marketing and leasing plans
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Contacted and followed up with tenants on renewal notices
- Wrote and filed reports each day on current leasing activities
- Kept records of all correspondence with residents and tenants
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities
- Fielded interested leads' phone calls and emails, providing immediate response to questions
- Received, checked and processed applications for new leases
- Handled all security deposit refunds
- Conducted background checks on applicants
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
CORPORATE OFFICE ADMIN ASSISTANT
Post Brothers Apartments
12.2015 - 05.2017
- Manage day-to-day calendars for senior director
- Maintained companywide record of all key memos, emails, and voicemails
- Personally responded to messages appropriately
- Created spreadsheets and PowerPoint sessions for administration training sessions
- Assisted with event planning, including associated travel and logistics arrangements
- Ordered and distributed office supplies while adhering to a fixed office budget
- Screened applicants and coordinated both phone and in-person interviews
- Provided clerical and administrative support for the manager including office record keeping, resident and vendor files, accounts receivables/payable in a timely and efficient manner
- Developed new process for employee evaluation which resulted in marked performance improvements
- Answered average of [80-100] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
BANQUET COORDINATOR
Hilton Garden Inn
11.2011 - 01.2015
- Supervised and mentored kitchen and serving staff.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Managed budgeting and invoicing for both large and small-scale events.
- Performed cost-benefit analysis for corporate and social events.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Education
Associate of Arts - Business Administration And Management
Peirce College
06.2012
Skills
- Proficient in Microsoft Office and Adobe Illustrator, Yardi, Entrata, Rentcafe/CRM, and Bluemoon etc
- Certified CPR and First Aid
- I-9 Admin/E - Verify
- Interview scheduling
- Interpersonal and written communication
- Excel spreadsheets
- Maintenance Oversight
- Client Relations
- Tenant Relations
- Property Tours and Inspections
- Sales and Marketing
- Fair Housing Mandates
- Leasing and Sales
- Vacancy Marketing
Additional Information
Awarded an employee travel award due to "Performance Excellence" 2 years in a row through Post Brothers.
Timeline
Leasing Sales Manager
One Five Capital
09.2022 - Current
LEASING SPECIALIST
Post Brothers Apartments
05.2017 - 08.2022
CORPORATE OFFICE ADMIN ASSISTANT
Post Brothers Apartments
12.2015 - 05.2017
BANQUET COORDINATOR
Hilton Garden Inn
11.2011 - 01.2015
Associate of Arts - Business Administration And Management
Peirce College