Minela Krso
Erie
Summary
Results-driven Chief Operating Officer with over [X] years of executive leadership experience, driving operational excellence, scaling businesses, and optimizing performance. Proven track record in strategic planning, cross-functional team leadership, and implementing data-driven processes that improve efficiency and profitability. Adept at building high-performance cultures and aligning operations with corporate goals in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Consultant
Affordable Dentures & Implants
Erie
01.2024 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
Chief Operating Officer
Dental Excellence
Corry
01.2023 - Current
- Developed and implemented strategies to increase operational efficiency.
- Formulated strategies to improve customer service levels within the organization.
- Identified new business opportunities through market research analysis.
- Negotiated contracts with vendors and suppliers for goods or services.
- Managed staff recruitment, training, and development processes.
- Analyzed financial data and identified areas of improvement for cost savings.
- Maintained a positive work environment by resolving employee disputes promptly.
- Oversaw production activities from design through delivery of products or services.
- Conducted regular meetings with departmental heads to review progress.
- Created annual budgets and monitored expenses against budget goals.
- Maximized profits through reducing expenditures and evaluating prices.
- Prepared treatment rooms for patient procedures by setting out instruments and materials.
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials.
- Scheduled appointments for both new and returning patients based on availability.
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use.
- Explained insurance benefits to patients in order to maximize their coverage.
Expanded Functions Dental Assistant
Dental Excellence - Douglas H Johnson Dds
Corry
01.2022 - Current
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data.
- Organized patient charts prior to appointments by gathering necessary documents.
- Prepared treatment rooms for patient procedures by setting out instruments and materials.
- Assisted with the placement of restorations such as fillings, crowns, bridges, implants, dentures and partials.
- Scheduled appointments for both new and returning patients based on availability.
Dental Assistand
Dental Excellence
Corry
01.2015 - Current
- Kept accurate records of dental treatments provided for each patient's visit.
- Ensured compliance with infection control policies and procedures.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Instructed patients about postoperative instructions prescribed by their dentist.
Education
Associate of Arts - Criminal Justice
Edinboro University of Pennsylvania
Edinboro, PA06-2015
High School Diploma -
Central Tech High School
06-2013
Skills
- Action planning
- Sales strategies
- Customer service
- Team leadership
- Employee training
- Problem solving
- Time management
- Regulatory compliance
- Performance tracking
- Strategic growth management
- Team leadership & development
Certification
- Expanded Functions Dental Assistant - License
Timeline
Treatment Consultant
Affordable Dentures & Implants
01.2024 - Current
Chief Operating Officer
Dental Excellence
01.2023 - Current
Expanded Functions Dental Assistant
Dental Excellence - Douglas H Johnson Dds
01.2022 - Current
Dental Assistand
Dental Excellence
01.2015 - Current
Associate of Arts - Criminal Justice
Edinboro University of Pennsylvania
High School Diploma -
Central Tech High School
Similar Profiles
Shaneka RollinsShaneka Rollins
Dental Assistant Intern at Affordable Dentures & ImplantsDental Assistant Intern at Affordable Dentures & Implants
LEANNA ESTESLEANNA ESTES
EFDA at Affordable Dentures & ImplantsEFDA at Affordable Dentures & Implants
Kevin NguyenKevin Nguyen
Registered Dental Assistant at Affordable Dentures & ImplantsRegistered Dental Assistant at Affordable Dentures & Implants
James KuangJames Kuang
Digital Marketing Consultant (Short-Term Internship) at Marathon GinsengDigital Marketing Consultant (Short-Term Internship) at Marathon Ginseng
Meghan PeoplesMeghan Peoples
Benefit Advocate at Disabled Veterans SolutionBenefit Advocate at Disabled Veterans Solution