Mia "Mini" Yohn
Boiling Springs,PA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings a 2-year background in maintaining customer satisfaction and contributing to company success. Proficient in Excel Spreadsheets and Google Sheets.
Overview
2
2
years of professional experience
Work History
Customer Service Specialist and Front End Manager
Karns Foods
09.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sandwich Maker
SUBWAY®Restaurants
06.2021 - 07.2022
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Managed final steps of closing process to mitigate risk and errors, achieving very timely and efficient closings.
Education
Associate in Specialized Technology - Veterinary Technology
YTI Career Institute - Capital Region
York, PA10.2024
Skills
- Patient Bathing
- Animal Condition Evaluations
- Halter Placement
- Administering First Aid
- Animal Birth Procedures
- Maintaining Treatment Notes
Accomplishments
- Won Camp Pendleton Military Youth of the Year award in 2019.
Hobbies
- Aquatic Hobbyist proficient in maintaining multiple aquariums and aqua-scapes over the course of 2019-2023.
- Owner of two dogs and a kitten, routinely grooming, bathing, and nail trimming.
Languages
American Sign Language
Limited Working
Timeline
Customer Service Specialist and Front End Manager
Karns Foods
09.2022 - Current
Sandwich Maker
SUBWAY®Restaurants
06.2021 - 07.2022
Associate in Specialized Technology - Veterinary Technology
YTI Career Institute - Capital Region
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