Miranda Nosia
Pottstown
Summary
A dynamic customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in fast-paced environments. Expertise in problem-solving and team motivation.
Offering strong organizational and interpersonal skills, eager to learn and develop in any energectic setting.
Overview
12
12
years of professional experience
Work History
Server & Bartender
Harvest Seasonal Grill & Wine Bar
08.2023 - Current
- Provided exceptional service in an upscale, high-volume restaurant and wine bar, accommodating up to 400 guests on weekend nights while maintaining a focus on quality, professionalism, and guest satisfaction.
- Delivered a seamless blend of front-of-house service by efficiently taking orders, preparing and serving alcoholic and non-alcoholic beverages, and recommending wine pairings with a menu focused on seasonal, farm-to-table dishes.
- Developed expertise in managing allergies, dietary restrictions, and special requests, ensuring all menu items were tailored to meet guests' specific needs, including gluten-free, vegan, and low-carb options.
- Assisted in hosting private parties, from intimate gatherings to large events, offering personalized service, designing custom drink menus, and ensuring smooth event execution from start to finish.
- Collaborated closely with kitchen and management teams to ensure timely, accurate, and personalized service during peak hours while maintaining attention to detail and maintaining an elevated guest experience.
- Stayed current on seasonal menu offerings, local sourcing practices, and wine selections to provide expert recommendations and elevate the dining experience.
- Maintained a clean, organized bar and dining area, including ensuring compliance with health and safety standards, including allergy management protocols.
- Worked collaboratively with fellow servers, bartenders, and managers to optimize operational efficiency and maintain a positive work environment during busy service periods.
Mortgage Loan Officer
Freedom Mortgage Corporation
07.2020 - 05.2022
- Facilitated the origination, processing, and closing of residential mortgage loans by working directly with clients to assess their financial needs, determine loan eligibility, and recommend appropriate loan products.
- Built and maintained strong relationships with clients, providing guidance and expertise throughout the home financing process from application to closing.
- Provided detailed product knowledge on a wide range of loan options, including conventional, FHA, VA, and USDA loans, helping clients select the best mortgage solutions based on their financial goals and credit profile.
- Conducted thorough assessments of client financials, including credit reports, income, assets, and liabilities, ensuring compliance with underwriting guidelines and regulatory requirements.
- Ensured smooth loan origination and processing by working closely with underwriters, processors, and closing teams to resolve any issues or obstacles and ensure timely closings.
- Managed a robust pipeline of loans, meeting or exceeding monthly production goals while maintaining a high level of customer satisfaction and operational efficiency.
- Utilized CRM systems and other tools to track lead generation, loan progress, and client communication, ensuring all deadlines were met and clients received timely updates.
- Kept up-to-date with industry trends, market conditions, and changes in mortgage regulations to provide clients with the most current and accurate information.
- Delivered exceptional customer service, providing ongoing support even after the loan closing to ensure continued satisfaction and foster repeat business and referrals.
Head Server
The Draught Horse Bar & Grill
08.2017 - 06.2020
- Oversaw daily operations as a Head Server at a high-volume college bar and restaurant, ensuring efficient service for up to 200+ guests during peak hours, including sporting events, weekend nights, and catered parties.
- Trained, mentored, and supported new hires in all aspects of restaurant service, from menu knowledge to customer service standards, while ensuring they adhered to company policies and maintained high service quality.
- Coordinated and managed large parties and catered events, including setting up seating arrangements, overseeing the timing of food and drink service, and ensuring that all guest needs were met promptly and professionally.
- Assisted in creating an efficient, smooth-running front-of-house environment by collaborating closely with kitchen staff, bartenders, and management to ensure the timely delivery of food and beverages during busy periods.
- Took on additional responsibilities beyond regular server duties, including delegating tasks to team members and helping with conflict resolution to maintain a positive and productive atmosphere.
- Ensured top-notch customer service by anticipating guests’ needs, handling special requests, and resolving any issues or complaints quickly and professionally to ensure guest satisfaction.
- Managed multiple tables at once, maintaining a calm, organized, and friendly demeanor in a fast-paced environment, especially during high-traffic sporting events and weekend rushes.
- Ensured that all health and safety regulations were followed, including handling food allergies, dietary restrictions, and maintaining a clean and safe dining area.
- Provided feedback to management on team performance, offering suggestions for improving efficiency and service quality in the bar and restaurant setting.
Social Media Marketing Intern
Little Bags Big Impact
01.2019 - 05.2019
- Assisted in the creation and execution of social media strategies to promote the company’s mission of sustainability and community impact, focusing on products made from reclaimed materials to prevent waste and support underserved communities in Philadelphia.
- Developed engaging content for multiple social media platforms (Instagram, Facebook, Twitter, LinkedIn) to raise awareness about the brand’s commitment to environmental sustainability and childhood literacy, targeting a diverse audience.
- Crafted compelling stories about the company’s impact, including showcasing how a portion of proceeds helped fund literacy programs for children in Philadelphia.
- Conducted social media research to identify trends, key influencers, and potential partnerships to help grow brand visibility and engagement with mission-driven audiences.
- Assisted in the planning and execution of online campaigns, including product launches, promotions, and community events, aligning with the company’s values of social impact and environmental responsibility.
- Monitored social media channels, responding to customer inquiries, comments, and messages in a timely and professional manner to foster positive community engagement.
- Analyzed social media metrics to track campaign performance, providing regular updates and insights to improve future marketing efforts and audience engagement.
Manager
Coventry Ice Cream Parlor at Laurel Locks
06.2013 - 06.2016
- Managed daily operations of a busy ice cream shop and dinette, overseeing both front-of-house and kitchen activities, ensuring excellent customer service and operational efficiency.
- Handled financial responsibilities, including managing the cash register, processing transactions, balancing tills, and completing end-of-day financial reports to ensure accurate cash flow and adherence to store budgets.
- Opened and closed the store, ensuring all operations were set up and properly maintained, including securing the premises, overseeing inventory, and prepping ingredients for daily service.
- Worked across multiple areas of the shop, including grilling, deli counter service, and preparing meals for breakfast, lunch, and dinner, ensuring food quality and timely service.
- Served as both a waitress and ice cream scooper, delivering friendly, fast, and personalized service to guests while managing multiple orders during peak hours.
- Worked as a baker and cake decorator, creating fresh baked goods, including cakes, pies, cookies, and pastries, as well as decorating custom cakes for special orders.
- Trained and mentored new hires, providing them with the knowledge and skills needed to succeed in various roles, including customer service, food prep, and safety standards.
- Ensured all food safety and sanitation guidelines were followed, including maintaining cleanliness in the kitchen, dining area, and behind the counter, while ensuring the team followed health regulations.
- Fostered a positive and collaborative team environment, working alongside staff to meet customer needs, resolve issues, and ensure smooth operations during busy periods.
- Managed customer complaints and concerns in a calm and professional manner, ensuring guest satisfaction and a positive experience at all times.
Education
BBA - Entrepreneurship
Temple University
Philadelphia, PA05-2019
Skills
- Cash handling and financial reporting
- Multi-tasking in high-volume settings
- Food prep and cooking (grill, deli counter, baking)
- Cake decorating and bakery skills
- Time management and organizational skills
- Knowledge of food safety and sanitation practices
- Social media content creation and management
- Audience engagement and community building
- Research and trend analysis
- Data-driven campaign analysis
- Strong communication and storytelling skills
- Leadership, team management, training, and mentoring staff
- Event coordination and catering support
- Conflict resolution and problem-solving
- Strong communication and customer service skills
- Mortgage loan origination and processing
- In-depth knowledge of loan products and underwriting guidelines
- Client relationship management & pipeline management
- Strong negotiation skills
- Familiarity with regulatory compliance and industry best practices
- CRM and loan management software proficiency
- Expert knowledge of wine pairings and craft cocktails
- Allergy and dietary restriction management
- Upscale service and hospitality
- Ability to remain calm under pressure
Timeline
Server & Bartender
Harvest Seasonal Grill & Wine Bar
08.2023 - Current
Mortgage Loan Officer
Freedom Mortgage Corporation
07.2020 - 05.2022
Social Media Marketing Intern
Little Bags Big Impact
01.2019 - 05.2019
Head Server
The Draught Horse Bar & Grill
08.2017 - 06.2020
Manager
Coventry Ice Cream Parlor at Laurel Locks
06.2013 - 06.2016
BBA - Entrepreneurship
Temple University
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