Miranda Valenti
Bethlehem
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
12
12
years of professional experience
Work History
Operations Manager
Michaels Arts and Crafts
Bethlehem
01.2026 - Current
- Managed daily operations to ensure efficient store performance.
- Supervised team members and delegated tasks effectively.
- Trained staff on inventory management and product displays.
- Managed scheduling, training and inventory control.
- Maintained store organization and cleanliness standards consistently.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Identified opportunities for improvement in customer service processes.
Store Manager
Michaels Arts and Crafts
Quakertown
12.2024 - 01.2026
- Managed daily store operations and ensured a positive customer experience.
- Trained and supervised team members on product knowledge and customer service.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Conducted staff scheduling to optimize coverage during peak hours.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
Replenishment Manager
Michaels Arts and Crafts
Phillipsburg
08.2022 - 01.2024
- Analyzed sales trends to forecast demand and adjust stock accordingly.
- Managed inventory levels to ensure product availability for customers.
- Trained team members on inventory management systems and best practices.
- Collaborated with store management to implement promotional displays effectively.
- Monitored stockroom organization to maintain efficient product retrieval processes.
- Communicated daily with team to address replenishment issues and improve workflows.
- Performed regular cycle counts to maintain accurate inventory records.
- Developed and implemented replenishment strategies for inventory control to maximize sales and profit.
Framing Manager
Michaels Arts and Crafts
Phillipsburg
09.2020 - 01.2022
- Managed daily framing operations to ensure quality and efficiency.
- Trained and mentored team members on framing techniques and customer service.
- Coordinated inventory management for framing materials and supplies.
- Assisted customers with selecting frames and matting options for artwork.
- Oversaw equipment maintenance for framing tools and machinery.
- Maintained a clean and organized work area in the framing department.
Part- Time CEM
Michaels Craft Store
Phillipsburg
04.2018 - 10.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Part-Time Framer
Michaels Arts and Crafts
Phillipsburg
10.2017 - 11.2018
- Crafted custom frames using various materials and techniques.
- Assisted customers in selecting frame styles and colors for their artwork.
- Operated framing equipment to ensure precise cuts and joins.
- Maintained a clean and organized workspace for efficient operations.
- Trained new employees on framing processes and best practices.
- Processed customer orders accurately and efficiently within the system.
Department Manager
Sears
Phillipsburg
01.2014 - 09.2017
- Managed team scheduling and resource allocation for optimal performance.
- Trained and mentored staff to enhance customer service skills.
- Directed daily operations to ensure smooth department functionality.
- Oversaw inventory management and replenishment processes regularly.
- Implemented merchandising strategies to improve product visibility.
Education
Phillipsburg High School
Phillipsburg, NJSome College (No Degree) - Liberal Arts
Raritan Valley Community College
Somerville, NJSkills
- Inventory management
- Sales forecasting
- Staff training
- Customer service enhancement
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Operations Manager
Michaels Arts and Crafts
01.2026 - Current
Store Manager
Michaels Arts and Crafts
12.2024 - 01.2026
Replenishment Manager
Michaels Arts and Crafts
08.2022 - 01.2024
Framing Manager
Michaels Arts and Crafts
09.2020 - 01.2022
Part- Time CEM
Michaels Craft Store
04.2018 - 10.2020
Part-Time Framer
Michaels Arts and Crafts
10.2017 - 11.2018
Department Manager
Sears
01.2014 - 09.2017
Phillipsburg High School
Some College (No Degree) - Liberal Arts
Raritan Valley Community College