Mirel Mustafic
Carlisle
Summary
Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction through complex problem-solving and exceptional service. Skilled in time management and proficient in MS Office, I have consistently exceeded expectations, strengthened stakeholder relationships, and streamlined processes to drive operational efficiency and growth. Reliable and dedicated, I thrive in fast-paced environments.
Qualified [Desired Position] with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
2024
2024
years of professional experience
Work History
Amazon Associate
Amazon
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Business Owner
MHS Transportation LLC
01.2017 - 09.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Line Cook
Chilis Resturant
04.2015 - 12.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Education
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester, PA06-2018
High School Diploma -
Boiling Springs Highschool
Boiling Springs, PA06-2013
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Decision-making
- Customer engagement
- Complex Problem-solving
- Flexible schedule
- Courteous and professional
- MS office
- Multitasking and organization
- Reliable and punctual
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Business Owner
MHS Transportation LLC
01.2017 - 09.2023
Line Cook
Chilis Resturant
04.2015 - 12.2015
Amazon Associate
Amazon
Bachelor of Science - Marketing
West Chester University of Pennsylvania
High School Diploma -
Boiling Springs Highschool
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