Miriam Cochran
Bristol
Summary
Detail-oriented office manager skilled in communication, invoicing accuracy, and payroll processing. Proven track record in enhancing office efficiency and fostering positive client relationships. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
22
22
years of professional experience
Work History
Office Manager
MCS Tank Service
Levittown
12.2020 - Current
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Created spreadsheets in Excel to track data such as vehicle maintenance and open/completed jobs.
- Assisted with hiring and on-boarding new employees and entering payroll with ADP.
Business Process Manager
Nationwide Insurance Co.
Harleysville
04.2014 - 01.2021
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to enhance operational workflows.
- Developed process documentation and standard operating procedures for staff training.
Office Manager
Oakridge Homes
Green Lane
01.2004 - 04.2014
- Initiated the residential and commercial rental business into QuickBooks for all record-keeping and tax reporting.
- Kept accurate records of the collection of tenant payments.
- Handled all A/P and payments to all subcontractors.
- Prepared tax information for the accountant.
- Advertised vacant properties available for rent, and performed showings to potential tenants.
- Ran credit reports and prepared leases.
Education
Bachelor of Arts - Human Resources Management
DeSales University
Center Valley, PA05-2015
Skills
- Office organization and management
- Scheduling and calendar management
- Human resources
- Accounting administration
- Excel data management
- Customer relationship management
- Payroll processing
- Communication skills
- Problem solving
- Vendor negotiation
- Invoicing accuracy
Volunteer Experience
- Women Build for Habitat for Humanity, Easton, PA - served as Food Services Chairperson, organizing meals, snacks and beverages to all volunteers during week-long participation in a "Women Build." Secured a site to deliver leftover food each day to a women and children shelter in Easton.
- Assisted in many fundraising and volunteering events with various organizations such as Boy Scouts, Elks Lodge, Family Promise of Lehigh Valley, Lily's Hope and local churches.
Timeline
Office Manager
MCS Tank Service
12.2020 - Current
Business Process Manager
Nationwide Insurance Co.
04.2014 - 01.2021
Office Manager
Oakridge Homes
01.2004 - 04.2014
Bachelor of Arts - Human Resources Management
DeSales University