Misty Kemmerer
Whitehall
Summary
Detail-oriented professional with a strong background in customer service and operational coordination. Skilled in time management and multitasking, ensuring efficient workflow and enhanced client satisfaction while supporting diverse needs and safety protocols.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
One Well Health Care
Allentown, PA
05.2025 - Current
- Supported individuals with daily living activities to enhance independence and quality of life.
- Developed personalized care plans by collaborating with clients and families to address specific needs.
- Monitored client progress and reported changes to healthcare teams for timely intervention.
- Facilitated communication between clients, families, and healthcare providers to ensure holistic support.
- Trained new staff on best practices in client care and safety protocols for improved service delivery.
- Implemented activities that promoted social interaction and community engagement among clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Coordinator
TJ Maxx
Whitehall, PA
06.2023 - 05.2025
- Coordinated daily operations, ensuring efficient workflow across departments.
- Managed inventory levels, optimizing product availability and minimizing stock discrepancies.
- Developed staff training programs, enhancing team performance and operational knowledge.
- Implemented process improvements, increasing overall store efficiency and customer satisfaction.
- Analyzed sales data to identify trends, informing strategic merchandise placement decisions.
- Collaborated with management on visual merchandising strategies to elevate brand presentation.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
Service Support
Dave and Buster
Whitehall, PA
09.2022 - 06.2023
- Enhanced customer satisfaction by developing and implementing effective service support strategies.
- Led training sessions for new team members, providing guidance on company policies and service support procedures.
- Maintained cleanliness and sanitation of facilities, ensuring safe environments for staff and visitors.
- Followed safety protocols while handling cleaning chemicals and materials to prevent accidents or hazards.
Lead Sales Associate
Dollar General
Hellertown, PA
09.2021 - 09.2022
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed cash register transactions accurately and efficiently.
- Maintained store cleanliness and organization to promote safety and accessibility.
- Collaborated with team members to restock merchandise promptly and effectively.
- Supported inventory management by monitoring stock levels and conducting audits.
- Trained new associates on store policies, procedures, and customer service techniques.
- Resolved customer inquiries and complaints professionally, fostering loyalty and satisfaction.
- Processed and stocked merchandise in accordance with store standards.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Education
High School Diploma -
Saucon Valley High School
Hellertown, PASkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Multitasking and organization
- Customer service
- Cash handling
- Opening and closing procedures
Timeline
Direct Support Professional
One Well Health Care
05.2025 - Current
Coordinator
TJ Maxx
06.2023 - 05.2025
Service Support
Dave and Buster
09.2022 - 06.2023
Lead Sales Associate
Dollar General
09.2021 - 09.2022
High School Diploma -
Saucon Valley High School