MITCHELL D.SIMON
Scranton,PA
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service. Dedicated to supporting organizational security, IT infrastructure, and operational efficiency while continuing academic and professional development.
Overview
5
5
years of professional experience
Work History
Roadway Programs Technician I
Pennsylvania Department of Transportation (PennDOT)
Clarks Summit, PA
02.2025 - Current
- Responsible for coordinating and performing stockpile maintenance including scheduled dumpster emptying and site cleanliness.
- Managed tracking, coordination, and oversight of rented equipment to ensure proper usage and timely returns.
- Oversaw Adopt-A-Highway program including volunteer coordination and compliance monitoring.
- Performed and supervised tree trimming operations to maintain roadway safety and visibility.
Information Technology Intern
Pennsylvania Department of Transportation (PennDOT)
Dunmore, PA
05.2024 - 02.2025
- Imaged, configured, and deployed devices to employees ensuring proper setup and operational functionality.
- Maintained device location tracking and asset management through the Remedy system.
- Performed CFS installations and de-installations according to organizational IT standards.
- Conducted inventory audits to ensure accountability and availability of equipment.
- Provided technical support and troubleshooting for Microsoft Teams collaboration tools.
Cybersecurity Intern
Metz Culinary Management
Dallas, PA
04.2024 - 05.2024
- Managed employee email accounts and password administration using Google Admin.
- Monitored system security and threat activity through CrowdStrike Falcon.
- Developed and distributed phishing simulation campaigns to strengthen cybersecurity awareness.
- Completed 120-hour cybersecurity internship focused on enterprise security monitoring.
Cashier
Green Street Beverage
Dunmore, PA
05.2021 - 02.2024
- Processed customer transactions using POS systems including cash and electronic payment methods.
- Delivered high-level customer service by resolving issues and maintaining positive customer experiences.
IT Technician
Private Information Technology Firm
06.2022 - 08.2022
- Installed computer systems for private and corporate clients.
- Implemented routers and wireless extenders to strengthen municipal network infrastructure.
Education
Bachelor of Science - Cybersecurity Analytics & Operations
Pennsylvania State University – World Campus
02.2026
Associate Degree - Cybersecurity
Lackawanna College
Scranton, PA05.2024
Skills
- Network Security and Vulnerability Assessment
- Endpoint Security (CrowdStrike Falcon)
- Identity and Access Management (Google Admin, Active Directory)
- Asset Management and Inventory Tracking (BMC Remedy)
- Phishing Awareness and Security Training
- Device Imaging, Deployment, and Configuration
- Microsoft Teams Administration and Troubleshooting
- Windows OS and OS Administration
- Database Management (Firebase, Google Admin)
- Computer Hardware Maintenance and Troubleshooting
- Networking Fundamentals
- Multitasking and organization
- Attention to detail
- Works Well Under Pressure
Communication
Excellent communication skills with ability to convey technical concepts clearly while demonstrating active listening, adaptability, and relationship building across diverse environments.
Timeline
Roadway Programs Technician I
Pennsylvania Department of Transportation (PennDOT)
02.2025 - Current
Information Technology Intern
Pennsylvania Department of Transportation (PennDOT)
05.2024 - 02.2025
Cybersecurity Intern
Metz Culinary Management
04.2024 - 05.2024
IT Technician
Private Information Technology Firm
06.2022 - 08.2022
Cashier
Green Street Beverage
05.2021 - 02.2024
Bachelor of Science - Cybersecurity Analytics & Operations
Pennsylvania State University – World Campus
Associate Degree - Cybersecurity
Lackawanna College