Mitra Ramsawak
New Generation Auto Parts
Tobyhanna
13
years of professional experience
Professional dispatcher with strong track record in fleet management. Adept at coordinating schedules, streamlining operations, and ensuring timely deliveries. Skilled in problem-solving, and adapting to changing needs. Known for reliability, leadership, and results-driven approach.
Experienced with organizational skills and effective communication to ensure seamless operations.
Work History
Dispatcher Manager
3 Years 3 Months- Oversaw daily dispatch operations to ensure timely delivery of auto parts.
- Streamlined communication between suppliers and delivery teams to enhance efficiency.
- Trained and mentored new dispatch staff on operational protocols and software systems.
- Managed inventory tracking systems to ensure accurate order fulfillment and stock levels.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Reduced response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Provided customers with information on products and services.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
Delivery Driver
3 Years 4 Months- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Obtained customer signatures confirming receipt of high-value products.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes.
- Utilized relevant map programs and GPS systems to navigate routes.
- Drove positive customer experience by building relationships and providing solutions to customer needs.
- Identified problems that may arise during routes and took appropriate corrective action when necessary.
Delivery Driver
9 Years 1 Month- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Checked delivery addresses and verified correct package delivery.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Adhered to delivery schedules and deadlines.
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.
Education
High School
Skills
Strong leadership
Workflow planning
Schedule coordination
Customer communication
Phone dispatch
Dispatch software proficiency
Route planning
Transportation
Order data entry
Customer service
Timeline
Dispatcher Manager
New Generation Auto Parts
05.2023 - CurrentRead More
Delivery Driver
New Generation Auto Parts
04.2023 - CurrentRead More
Delivery Driver
Arch Auto Parts
02.2013 - 03.2022Read More
Richmond Hill High School
High School
Read More