Modiki Duell
Coudersport
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Residential CSR and Payment Coordinator
Zito Media
102 S Main St, Coudersport, PA 16915
08.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Responded proactively and positively to rapid change.
Cafeteria Cook
UPMC Cole
1001 E 2nd St, Coudersport, PA 16915
05.2024 - 07.2024
- Maintained cleanliness and organization in the kitchen, adhering to all health and safety regulations for a safe work environment.
- Streamlined food preparation processes by implementing efficient methods and techniques, increasing overall productivity.
- Managed multiple tasks simultaneously during peak service hours to ensure timely delivery of meals without sacrificing quality.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Part Time Construction
Wynn Duell Construction
Roulette PA
01.2016 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Coudersport Area School District
698 Dwight St, Coudersport, PA 1691505-2024
Skills
- Customer service
- Conflict resolution
- Data entry
- Team collaboration
- Customer focus
- Active listening
- Critical thinking
- Time management
- Effective communication
- Payment processing
Timeline
Residential CSR and Payment Coordinator
Zito Media
08.2024 - Current
Cafeteria Cook
UPMC Cole
05.2024 - 07.2024
Part Time Construction
Wynn Duell Construction
01.2016 - 12.2018
High School Diploma -
Coudersport Area School District