Mohamed Hagag
Nazareth
Summary
Experienced CDL Truck Driver skilled in vehicle inspection, route planning, and inventory management. Proven track record in delivering freight safely and on time while maintaining strong customer relationships.
Overview
12
12
years of professional experience
Work History
CDL Truck Driver
Werner Enterprises
Easton
12.2025 - Current
- Operated commercial trucks to transport freight efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Coordinated delivery schedules and routes, ensuring on-time arrivals for customer satisfaction.
- Maintained accurate logs of driving hours and shipments delivered.
- Communicated route changes and delays effectively with dispatchers.
- Loaded and unloaded cargo following strict safety protocols.
- Adhered to road rules and maintained vehicle control, promoting safety during all transport operations.
- Built strong customer relationships through active listening and clear communication, enhancing service quality.
Business Owner
Baba Bakery
Nazareth
08.2023 - 10.2025
- Streamlined production processes to increase efficiency in baking operations.
- Managed daily operations, ensuring seamless workflow and optimal service delivery in bakery.
- Collaborated with suppliers to secure high-quality ingredients for baked goods.
- Maintained compliance with health and safety regulations during food preparation.
- Developed and implemented inventory management systems, enhancing ingredient availability and reducing waste.
- Cultivated customer relationships through exceptional service and engagement.
- Recorded production inventory, income, and expenses for accurate financial tracking.
- Guided and supported staff during daily operations, fostering a collaborative and efficient work environment.
IT Analyst
Lehigh Valley Hospital
Allentown
03.2019 - 07.2023
- Provided technical support to end-users via phone and email.
- Diagnosed hardware and software issues for various operating systems.
- Installed and configured software applications on user devices.
- Assisted with network connectivity problems and troubleshooting steps.
- Maintained documentation of support requests and resolutions in ticketing system.
- Collaborated with team members to resolve complex technical issues efficiently.
- Monitored system performance to identify potential areas for improvement.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
IT Analyst
Lehigh University
Bethlehem
03.2014 - 03.2019
- Analyzed system performance to identify critical areas for improvement, enhancing overall operational efficiency.
- Collaborated with IT teams to troubleshoot and resolve technical issues, ensuring minimal disruption to services.
- Provided support to end-users in troubleshooting application issues.
- Supported implementation of new technologies and systems hospital-wide.
- Conducted user training sessions to enhance software proficiency among staff.
- Documented technical procedures and user guides for staff training.
- Assisted in developing strategic IT plans to support alignment with hospital goals, facilitating technology integration.
- Maintained inventory of IT equipment and ensured proper allocation.
Education
CDL License - CDL A
Roadmasters
Bethlehem, PA11.2025
Associate of Science - Information And Computer Systems
Northampton Community College
Bethlehem, PA05.2014
Skills
- Pre-trip inspections
- Load management
- GPS navigation
- Safe driving practices
- Safety compliance
- Trip planning efficiency
- Technical support
- Problem resolution
- Customer service
Timeline
CDL Truck Driver
Werner Enterprises
12.2025 - Current
Business Owner
Baba Bakery
08.2023 - 10.2025
IT Analyst
Lehigh Valley Hospital
03.2019 - 07.2023
IT Analyst
Lehigh University
03.2014 - 03.2019
CDL License - CDL A
Roadmasters
Associate of Science - Information And Computer Systems
Northampton Community College