Mohammed LONE
Orwigsburg,PA
Summary
With over a decade of experience at the intersection of IT and ERP systems, I’ve built a career on optimizing processes, driving transformation, and aligning technology with business strategy. My journey began as a technical SAP specialist and evolved into senior leadership roles where I’ve managed multimillion-dollar enterprise projects and led cross-functional teams of up to 25 members. I’m passionate about harnessing the power of AI, automation, and predictive analytics to solve complex problems, increase productivity, and prepare businesses for the future. Whether it’s modernizing ERP systems, implementing cloud strategies, or streamlining workflows, I focus on measurable outcomes that improve efficiency, reduce costs, and empower teams at all levels.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
IT & ERP Senior Service Manager
Strahman Group
03.2023 - 02.2025
- Responsible for shaping the company’s enterprise-wide IT and ERP strategies
- Led large-scale projects, ensuring they aligned with business goals, and delivering measurable improvements in productivity and efficiency
- Directed a $275K ERP upgrade from Syteline 9 to Syteline 10, finishing the project 33% under budget while boosting system performance and manufacturing productivity by 15%
- Introduced FreshDesk to optimize IT support processes, reducing response times by 30% and increasing end-user satisfaction
- Designed and rolled out company-wide ERP training programs that improved user adoption rates by over 40%
- Built custom automation tools and analytics dashboards, enabling data-driven decisions and streamlining IT service management
- Managed a diverse team of 20, fostering collaboration between developers, functional teams, and business analysts
Senior SAP Manager
Rimini Street
08.2009 - 01.2023
- Progressed from a technical SAP support expert to a senior management position, overseeing complex initiatives and global teams
- Focused on delivering innovative solutions that optimized ERP systems and supported business objectives
- Established a 24/7 global ERP support system, enhancing SAP BW performance and ensuring seamless cross-platform data integration
- Led multiple SAP projects valued between $55K and $3.2M, consistently delivering them under budget and ahead of schedule
- Spearheaded a $1.8M SAP upgrade, achieving 12% cost savings and ensuring a flawless post-go-live experience
- Trained over 150 employees globally, boosting ERP adoption by 40% across key departments like finance, supply chain, and manufacturing
- Championed system enhancements that aligned IT capabilities with business strategy, reducing compliance risks and improving efficiency
Program Manager
Clarkston Consulting
02.2008 - 07.2009
- Worked on high-profile ERP transformation projects, collaborating closely with clients to deliver tailored solutions
- Delivered three pilot ERP projects that reduced system downtime by 20% and paved the way for larger rollouts
- Played a key role in shaping SAP transformation strategies, which saved clients $250K annually in IT expenses
- Mentored 12+ team leads, ensuring project milestones were achieved on time and within budget
- Developed customized SAP roadmaps to align IT infrastructure with long-term business goals
Project Manager & Principal SAP Lead
Fujitsu Consulting
04.2005 - 01.2008
- Led SAP BW initiatives for global clients, focusing on improving reporting capabilities and aligning systems with business needs
- Oversaw SAP BW data modeling for production planning, PM, SD, and MM modules, managing budgets up to $1.2M
- Improved SAP BW reporting performance by 30%, enabling faster and more accurate decision-making for executives
- Delivered ERP training to over 100 employees, decreasing IT support tickets by 25%
- Coordinated a team of 20 professionals to ensure project deliverables met client expectations
SAP BW Consultant
Rapidigm Consulting
06.2000 - 03.2005
- Gained hands-on experience with SAP BW and ERP systems, working on end-to-end implementations and developing expertise in technical and functional solutions
- Led six full lifecycle SAP BW projects, from requirements gathering to go-live
- Designed high-performance BW reports to meet the needs of business users, improving data accessibility and analysis
Education
Master of Arts - Computer Science
Wayne State University
Detroit, MI04.1999
Bachelor of Arts - Economics
York University
North York, Ontario04.1997
Skills
- Experience with Infor Syteline System
- SAP S/4HANA Implementation Skills
- Hybrid cloud architectures
- Experience with Azure Services
- AWS Solutions Management
- Applied Machine Learning Techniques
- Robotic Process Automation Implementation
- UiPath Workflow Optimization
- Microsoft Power Automate
- Data-Driven Forecasting
- SAP Business Warehouse
- SAP Analytics Expertise
- Tableau Data Visualization
- Power BI Data Visualization
- Agile Project Management
- Process Automation
- Jira Project Management
- ServiceNow Administration
- FreshDesk Proficiency
- Skilled in Microsoft Teams Communication Tools
- Project Coordination
- Process Optimization
- Efficiency Improvement
- Leadership Capability Building
- Operational Streamlining
- Customer Service Leadership
- Effective Communication Skills
- Effective Team Leadership
- IT Service Delivery
- Operational Oversight
- Customer Satisfaction Management
- Risk Mitigation Strategies
- Incident Response Management
Languages
English
Native or Bilingual
Urdu
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Timeline
IT & ERP Senior Service Manager
Strahman Group
03.2023 - 02.2025
Senior SAP Manager
Rimini Street
08.2009 - 01.2023
Program Manager
Clarkston Consulting
02.2008 - 07.2009
Project Manager & Principal SAP Lead
Fujitsu Consulting
04.2005 - 01.2008
SAP BW Consultant
Rapidigm Consulting
06.2000 - 03.2005
Master of Arts - Computer Science
Wayne State University
Bachelor of Arts - Economics
York University
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