MOHAND SAID AIT LARBI
Lansdale
Summary
Results driven Relationship Banker with experience in customer service, financial solutions, and account management. Skilled in building strong client relationships, supporting branch operations, and achieving sales goals. Seeking to leverage leadership, problem solving, and banking expertise in an Assistant Manager role to support team performance and enhance customer experience.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Officer, Relationship Banker
Bank of America
Lansdale
08.2023 - Current
- Managed daily operations and customer service inquiries at a leading financial institution.
- Oversaw account management processes ensuring compliance with banking regulations.
- Collaborated with team members to enhance client relationship strategies and service delivery.
- Analyzed transaction data to identify trends and improve service efficiency.
- Developed communication materials for clients regarding banking products and services.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
Manager
Mille-feuille Bakery Cafe
New York
11.2016 - 05.2022
- Supervised daily operations and maintained high-quality service standards.
- Trained and mentored new staff on bakery procedures and customer service.
- Managed inventory levels and ordered supplies to ensure product availability.
- Developed staff schedules to optimize labor efficiency during peak hours.
- Ensured compliance with health and safety regulations in food preparation areas.
Cashier
7-Eleven
New York
07.2016 - 12.2016
Education
Bank Works -
OAC Philadelphia
04.2023 - 06.2023
Bachelor of Science - Economic science
UMMTO
Tizi Ouzou, Algeria 09.2009 - 09.2014
Skills
- Customer satisfaction
- Professional appearance
- Sales and marketing
- Recruitment
- Staff training/development
- Employee Scheduling
- Business administration
- Relationship building
- Customer service
- Banking regulations
- Problem solving
- Financial planning
- Banking
- Teller support
- Money handling
- Financial services
- Cash handling
Certification
SafeServ Certified: Food Handler
Timeline
Officer, Relationship Banker
Bank of America
08.2023 - Current
Bank Works -
OAC Philadelphia
04.2023 - 06.2023
Manager
Mille-feuille Bakery Cafe
11.2016 - 05.2022
Cashier
7-Eleven
07.2016 - 12.2016
Bachelor of Science - Economic science
UMMTO
09.2009 - 09.2014