Mollie Johansen
Latrobe
Summary
Proven ability to deliver exceptional customer service and manage high-volume dining at Vallozzis Restaurant. Skilled in cash handling and multitasking, consistently enhancing guest satisfaction. Demonstrates a strong work ethic and effective team collaboration, contributing to seamless service and positive customer experiences.
Overview
22
22
years of professional experience
Work History
Server
Vallozzis Restaurant
Greensburg, PA
06.2004 - Current
- Delivered exceptional customer service to enhance guest satisfaction.
- Managed order taking and ensured timely delivery of food and beverages.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with kitchen staff to ensure accurate food preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bank Teller
S&T BANK
Latrobe, PA
04.2022 - 09.2023
- Processed customer transactions efficiently using bank software and cash handling procedures.
- Assisted customers with account inquiries, providing accurate information and resolving issues promptly.
- Maintained cash drawer accuracy through meticulous reconciliation at beginning and end of shifts.
- Supported branch operations by performing routine audits to ensure compliance with banking regulations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma - General Studies
Hempfield Area High School
Greensburg, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- High volume dining
- Service prioritization
Timeline
Bank Teller
S&T BANK
04.2022 - 09.2023
Server
Vallozzis Restaurant
06.2004 - Current
High School Diploma - General Studies
Hempfield Area High School