Molly Heckard
Office Manager
Duncannon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
Work History
Owner
Heckards Property Preservation
Duncannon , PA
01.2009 - Current
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Sales Manager
Ebay.com
Duncannon, PA
01.1998 - Current
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Nurse
St Theresa's School
New Cumberland, PA
08.2007 - 05.2008
- Built rapport with patients and family members to deliver exceptional care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Strengthened unit care standards and policies with focus on patient safety and dignity.
- Performed patient assessments and adjusted care plans accordingly.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
Owner/Operator Truck Driver
Heckards Delivery Service
Mechanisburg , Pennsylvania
01.1993 - 02.2006
- Managed day-to-day business operations.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Operated with safety and skill to avoid accidents and delays.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Education
Medical Assistant - Medical Assisting
Thompson Institute
Chambersburg, PA 06.1991 - 11.1992
Skills
Operations management
Strategic planning
Financial Management
Staff Management
Business planning
Business Management
Document Scanning
Word Processing
Bookkeeping
Expense Reporting
QuickBooks Proficient
Data Entry
Microsoft proficient
Invoice Processing
Patient Care
Critical Thinking
Direct Patient Care
Privacy and Confidentiality
Medication Administration
Vital Signs Monitoring
Patient Assessments
Timeline
Owner
Heckards Property Preservation
01.2009 - Current
Nurse
St Theresa's School
08.2007 - 05.2008
Sales Manager
Ebay.com
01.1998 - Current
Owner/Operator Truck Driver
Heckards Delivery Service
01.1993 - 02.2006
Medical Assistant - Medical Assisting
Thompson Institute
06.1991 - 11.1992