Molly McGill
Warminster
Summary
Skilled Resident Counseling Advocate with a proven track record at A Woman's Place, adept in victim advocacy and maintaining client confidentiality. Excelled in creating safety plans and connecting clients with community resources, enhancing service quality through effective documentation and reporting. Demonstrated exceptional problem-solving abilities and fostered strong client relationships, significantly improving client trust and service accessibility.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Resident Counseling Advocate
A Woman's Place
08.2024 - Current
- Conducted pre-screening activities to determine eligibility for supportive services.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Developed safety plans to meet victims' assessment of need.
- Collected statistical data and updated documentation to maintain client records.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
House Cleaner
Self-employeed
09.2018 - 01.2021
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Retail Merchandiser
Hallmark
08.2016 - 08.2018
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Answered customer questions regarding store merchandise, department information, and pricing.
Shift Supervisor
CVS Pharmacy
01.2009 - 08.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Associate of Arts - Psychology
Bucks County Community College
Newtown, PA12-2024
High School Diploma -
Souderton Area Senior High School
Souderton, PA06-2008
Skills
- Victim advocacy
- Documentation and reporting
- Referral services
- Client confidentiality
- Domestic violence response
- Emergency housing services
Certification
- QPR Suicide Prevention
Timeline
Resident Counseling Advocate
A Woman's Place
08.2024 - Current
House Cleaner
Self-employeed
09.2018 - 01.2021
Retail Merchandiser
Hallmark
08.2016 - 08.2018
Shift Supervisor
CVS Pharmacy
01.2009 - 08.2016
Associate of Arts - Psychology
Bucks County Community College
High School Diploma -
Souderton Area Senior High School
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