Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Monae Jackson

Monae Jackson

YEADON,PA

Summary

Adept at enhancing patient care and streamlining healthcare workflows, my tenure at Main Line Health showcases significant achievements in providing compassionate support. Skilled in phlebotomy techniques and emergency response, I've boosted patient satisfaction and efficiency. My collaborative spirit and clinical training have been pivotal in training peers and improving care standards. A professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Proficient in clinicals after getting accepted into a program called Medical Careers in my senior year of high school shadowing nurses and doctors in every part of Mercy Fitzgerald Hospital. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, EKGs, bladder scans, behavior analysis, glucose monitoring, patient mobility assistance, and medical documentation. I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. A recent graduate from North Carolina A&T State University with foundational knowledge in psychology and hands-on experience gained through academic projects. I demonstrate strong teamwork, problem-solving, and time-management skills. I am well prepared to start a career and make meaningful contributions with commitment and drive.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Main Line Health
07.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, bladder scans, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted in transferring patients, beds, and patient care equipment to other rooms adhering to necessary safety precautions.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Maintained strict adherence to infection control protocols, minimizing the risk of disease transmission within the clinical environment.
  • Provided nutritional support by assisting patients with meals, and catering to individual dietary needs.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Supported needs of 30+ residents under long-term care.

Shift Leader

Walgreens
05.2023 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained and organized inventory accurately.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources, and monitored team performance to keep the business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enforced company policies and regulations with employees.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Supported the creation of detailed, technical financial models to value potential acquisition targets.

Pharmacy Technician

Walgreens
05.2023 - 08.2023
  • Answered over 100+ incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried over 200+ medications to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, handled insurance, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Fulfillment Associate

Walmart
07.2020 - 06.2021
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Labeled boxes, crates, and containers with accurate order information, destinations, and codes to minimize shipping errors.
  • Followed over 350+ orders precisely for correct items, sizes, and quantities.
  • Reviewed order slips, picked products, and staged merchandise to be shipped.
  • Prepared and checked outbound shipments for accuracy.

Education

Some College (No Degree) - Nursing

John Hopkins
Baltimore, MD

Some College (No Degree) - Nursing

Delaware County Community College
Media, PA

Bachelor of Arts - Psychology

North Carolina A&T State University
Greensboro, NC
05.2024

Skills

  • Vital signs monitoring
  • Patient Observation
  • Blood Glucose Testing
  • Infection control standards
  • Catheter Care
  • Clinical Training
  • Hospice and palliative care
  • Specimen Collection
  • Feeding Assistance
  • Phlebotomy Techniques
  • Data Collection
  • Emergency Response

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Patient Care Technician Certification (PCT) - National Healthcareer Association.
  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

English

Timeline

Patient Care Technician

Main Line Health
07.2024 - Current

Shift Leader

Walgreens
05.2023 - 08.2023

Pharmacy Technician

Walgreens
05.2023 - 08.2023

Fulfillment Associate

Walmart
07.2020 - 06.2021

Some College (No Degree) - Nursing

John Hopkins

Some College (No Degree) - Nursing

Delaware County Community College

Bachelor of Arts - Psychology

North Carolina A&T State University
Monae Jackson