Monica Clark
Hermitage,PA
Summary
SUMMARY/SKILLS Determined, hardworking, dedicated, reliable, motivated and strong planning skills. 20 years experienced in patient care and most aspects of a healthcare office. Certified in CPR, ECP, Comprehensive Laser, and cellular medicine . Strong people skills and willing to take charge for positive change. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality care and services.
Overview
21
21
years of professional experience
Work History
Director, Primary Care OH/PA
Steward Medical Group
05.2023 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Regional Practice Advisor
Vivos Therapeutics
06.2020 - 05.2023
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Developed strong relationships with clients through regular communication and excellent customer service.
Specialty Operations Leader
DentalOne Partners Inc.
02.2016 - 03.2020
- Provide extraordinary patient care.
- Monthly review and completion of all denied claims.
- Compile and analyze all monthly reports.
- Deposit daily receipts.
- Presentation of treatment plans to all patients.
- Refunds to patients/sub revenue if needed.
- Work daily insurance reports.
- Transmit insurance claims.
- Monitor employee attendance/time clock and submitting payroll.
- Ensuring proper training.
- Fostered strong relationships with clients through exceptional support services and proactive problem-solving techniques.
- Optimized inventory management processes for accurate tracking, forecasting, and replenishment of stock levels.
- Developed innovative solutions to complex logistical challenges, enhancing overall efficiency in the workplace.
Manager of Operations
Pain Relief and Wellness Strategies Center
06.2015 - 01.2016
- Maintaining a great patient flow, staff productivity and collections.
- Patient intake.
- Increase New Patient growth by supporting marketing.
- Maintaining patient accounts.
- Manages and assists designated office team members with appropriate payment and insurance processes.
- Ensures the practice is in compliance by maintaining patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data Management-Refresh Dental Multiple practices in PA and Ohio, Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
- Managing office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
- Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
- Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
- Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
- Completes administrative tasks, such as financial review, end of day reporting, staff payroll, accounts receivable reports correctly and within deadlines.
- Ensures the practice is in compliance by maintaining patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic data.
- Manages and assists designated office team members with appropriate payment and insurance processes.
- Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
- Continually works towards building and sustaining a joined leadership work environment with doctors.
Regional Director
NADG
06.2011 - 10.2015
- Hire, terminate, and train staff in a medical office.
- Supervise secretaries, receptionists, and medical billers and coders.
- Oversee billing, coding, and collections.
- Schedule appointments.
- Reconcile account information.
- Maintain medical records.
- Make deposits.
- Pay medical office bills.
- Arrange cleaning staff.
- Arrange for emergency maintenance visits for building.
- Order medical and office supplies.
- Submit claims to insurance.
- Process company's response to claims.
- Submit billing statements to patients.
- Delegate responsibilities.
- Assess employee performance.
- Develop and implement office policies and procedures.
- Perform data entry and processing.
- Formulate objectives and processes.
- Generate inventory records.
- Provide educational material for patients.
Administrative Assistant/Medical Assistant
Dr. Robert Multari
05.2005 - 06.2011
- Answer incoming calls using proper telephone etiquette and respond to telephone inquiries from potential patients.
- Greet and check in patients in professional and timely manner.
- Schedule, reschedule and confirm new patient appointments, promoting flexibility and care regarding appointment opportunities to patients seeking care and working to maintain full schedules and maintain office schedule flow.
- Ensure accurate communication to patients, and staff.
- Present financial policies and arrangements to patients and collect co-payments and verify insurance coverage as appropriate.
- Prepare new patient charts.
- Facilitate effective patient flow using the proper callback system.
Administrative Assistant
Wolf Financial Raymond James
04.2004 - 05.2005
- Position duties include.
- Data Entry.
- Phones.
- Deposits.
- Accounts Receivable.
Education
BBA - Business Management
Slippery Rock University of Pennsylvania
Slippery Rock, PABBA - Sociology Criminology
Slippery Rock University of Pennsylvania
Slippery Rock, PACertificate - Comprehensive Laser Certification
Laser Institute
Pittsburgh, PASkills
- Accounts Receivable, administrative, Schedule appointments, billing, budget, charts, clerical, consultation, Data Entry, data
- Management, documentation, financial, government regulations, insurance, inventory, Laser, leadership, Managing, marketing, office, works, patient care, patient flow, payroll, policies, processes, coding, reporting, sales, scheduling, telephone, telephone etiquette, Phones, therapy, treatment plans, upgrades
Timeline
Director, Primary Care OH/PA
Steward Medical Group
05.2023 - Current
Regional Practice Advisor
Vivos Therapeutics
06.2020 - 05.2023
Specialty Operations Leader
DentalOne Partners Inc.
02.2016 - 03.2020
Manager of Operations
Pain Relief and Wellness Strategies Center
06.2015 - 01.2016
Regional Director
NADG
06.2011 - 10.2015
Administrative Assistant/Medical Assistant
Dr. Robert Multari
05.2005 - 06.2011
Administrative Assistant
Wolf Financial Raymond James
04.2004 - 05.2005
BBA - Business Management
Slippery Rock University of Pennsylvania
BBA - Sociology Criminology
Slippery Rock University of Pennsylvania
Certificate - Comprehensive Laser Certification
Laser Institute
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