MONICA DEJESUS
Folcroft
Summary
Dynamic healthcare professional with over 10 years of experience in provider relations, patient care, and healthcare administration. Adept at managing relationships with healthcare providers, implementing engagement strategies, and optimizing operations to enhance patient care. Experienced in contract management, value-based care, and provider communication. Strong leadership skills with the ability to manage cross-functional teams and drive strategic initiatives. Fluent in English and Spanish, enabling seamless communication across diverse populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Esperanza Health Center
Philadelphia
06.2014 - Current
- Provide remote triage and back-office administrative support, including medication refills under detailed protocol guidelines
- Maintain relationships with providers to ensure optimal communication and seamless coordination of patient care
- Assist in resolving billing and claims issues in collaboration with provider organizations
- Support leadership in implementing provider engagement strategies and ensuring compliance with organizational goals
- Serve as a Spanish interpreter to bridge communication gaps for non-English-speaking patients
Medical Assistant Manager Assistant
Esperanza Health Center
Philadelphia
01.2020 - 01.2022
- Assisted in overseeing the medical assistant team, ensuring efficient workflow and high-quality patient care
- Supported management with administrative tasks, scheduling, and staff training
- Acted as a liaison between medical assistants and leadership to address concerns and improve operations
- Ensured compliance with medical protocols and helped maintain accurate patient records
- Assisted in coordinating provider-patient interactions and streamlined communication processes
Medical Assistant Extern
Health Smart Medical Center
02.2012 - 04.2012
- Assisted in clerical duties including data entry, patient scheduling, and medical record management
- Conducted patient intake, gathering medical history, medication details, and allergies
- Performed routine procedures including vital signs, EKGs, and specimen collection
- Maintained accurate inventory and vaccine logs for proper documentation
Education
Associate of Science - Nursing
Delaware County Community College
Media, PA05-2027
GED -
Commonwealth of Pennsylvania
Harrisburg, PA02.2022
Medical Assistant Certificate -
Lincoln Technical Institute
Philadelphia, PA04.2012
Skills
- Healthcare provider relations
- Fluent in Spanish and English
- Great training skills
- Leadership
- Team management
- Process improvement
- Operational efficiency
- EMR systems
- Communication skills
Certification
- Registered Medical Assistant (RMA), AMT, 12/01/25
- Basic Life Support (BLS), Certified
Additional Information
Passionate about provider engagement and healthcare accessibility., Strong ability to multitask and adapt in fast-paced environments., Proven ability to foster relationships and drive positive provider interactions.
Timeline
Medical Assistant Manager Assistant
Esperanza Health Center
01.2020 - 01.2022
Certified Medical Assistant
Esperanza Health Center
06.2014 - Current
Medical Assistant Extern
Health Smart Medical Center
02.2012 - 04.2012
- Registered Medical Assistant (RMA), AMT, 12/01/25
- Basic Life Support (BLS), Certified
Associate of Science - Nursing
Delaware County Community College
GED -
Commonwealth of Pennsylvania
Medical Assistant Certificate -
Lincoln Technical Institute
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