Monica Gonzalez
Philadelphia
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Brightside Academy
Philadelphia
02.2022 - 04.2024
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Developed and implemented lesson plans based on curriculum objectives.
- Created a safe learning environment by maintaining open communication with parents and guardians regarding student progress and behavior issues.
- Maintained open communication with parents regarding any issues related to their child's progress or behavior in class.
- Provided feedback on student progress in mastering the Spanish language through written reports and verbal communication with parents or guardians.
Customer Service Representative
Marshalls Department Store
Philadelphia
01.2018 - 05.2022
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Arts - Allied Health
Community College of Philadelphia
Philadelphia, PA10-2028
Skills
- Bilingual speak fluent in Spanish and can also read and write
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- CDA
- CPR
Timeline
Teacher
Brightside Academy
02.2022 - 04.2024
Customer Service Representative
Marshalls Department Store
01.2018 - 05.2022
Associate of Arts - Allied Health
Community College of Philadelphia