Monica Hammonds
Philadelphia
Summary
Dynamic office manager with a proven track record at Quality Community Health, excelling in appointment scheduling and call management. Adept at enhancing operational efficiency through effective document control and fostering strong customer relationships. Recognized for implementing streamlined processes that improved staff coordination and office productivity.
Overview
9
9
years of professional experience
Work History
Receptionist
Vybe Urgent Care
Philadelphia
06.2024 - Current
- Schedule appointments, answer and direct calls, document paperwork
- Greet visitors, manage clean and organize front desk.
- Collect and sort mail and packages
Office Manager
Quality Community Health
Philadelphia
05.2023 - 06.2024
- Oversee staff scheduling to maintain full coverage for clinical and administrative operations.
- Collaborate with healthcare providers to identify staffing requirements and facilitate the hiring process.
- Administer front desk operations, handle incoming calls, and coordinate meeting schedules while managing office supply inventory and equipment maintenance.
Office Manager
City Life Healthcare
Philadelphia
02.2021 - 04.2023
- Managed daily administrative operations, including patient scheduling, call handling, and data entry, ensuring an organized and efficient office environment.
- Developed and implemented office policies and procedures to streamline staff scheduling and enhance overall practice operations.
- Coordinated with vendors to procure essential equipment and maintained supply inventory, while overseeing expense approvals and deposit reconciliations.
Unit Clerk
Hahnemann University Hospital
Philadelphia
03.2016 - 01.2017
- Coordinated patient testing and procedures, ensuring timely execution in accordance with physician directives.
- Maintained accurate records and documentation, effectively organizing and prioritizing administrative tasks.
- Served as a key communicator, handling external inquiries and directing calls to appropriate parties.
Education
Medical Assistant - Medical Assistant
Lincoln Technical Institute
Philadelphia, PA01.2013
General Education - General Education
Williams L. Sayre High School
Philadelphia, PA01.2009
Skills
- Appointment scheduling
- Call management
- Front desk operations
- Document control
- Office administration
- Customer relationship management
Timeline
Receptionist
Vybe Urgent Care
06.2024 - Current
Office Manager
Quality Community Health
05.2023 - 06.2024
Office Manager
City Life Healthcare
02.2021 - 04.2023
Unit Clerk
Hahnemann University Hospital
03.2016 - 01.2017
Medical Assistant - Medical Assistant
Lincoln Technical Institute
General Education - General Education
Williams L. Sayre High School
Similar Profiles
Carmen ReyesCarmen Reyes
Medical Assistant at Vybe urgent CareMedical Assistant at Vybe urgent Care
Marcia TelusmaMarcia Telusma
Medical Receptionist at Vybe Urgent CareMedical Receptionist at Vybe Urgent Care
Margaret SanchezMargaret Sanchez
Certified Medical Assistant at Vybe Urgent CareCertified Medical Assistant at Vybe Urgent Care
ERNESTINE HOWARDERNESTINE HOWARD
Pharmacy Technician / Cashier at Rite Aid PharmacyPharmacy Technician / Cashier at Rite Aid Pharmacy
THOMAS M. MEMENDEZTHOMAS M. MEMENDEZ
Senior Digital Marketing Strategist at Creative Clicks Media GroupSenior Digital Marketing Strategist at Creative Clicks Media Group