Monica Lasso Dominguez
Panama
Summary
Motivated business professional bringing 7 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
15
15
years of professional experience
Work History
Insurance Agency Owner
Business Owner - Insurance Agency
04.2016 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Obtained underwriting approval by completing application for coverage.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Manager of Business Development and Sales
Seguros Sura Panama
07.2008 - 02.2016
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Built diverse sales pipeline to exceed quota targets.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Hired, supervised and coached almost 100 employees on sales strategies to optimize performance.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Implemented systems and procedures to increase sales.
- Trained 125 new sales representatives on sales strategies and processes to reduce process gaps.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Education
MBA - Business Administration And Management
Universidad Interamericana De Panama
Panama03.2009
Bachelor of Science - Economics
Universidad De Panama
Panama09.2006
Skills
- Effective Communicator and Public Speaker
- Sales Promotion
- Vendor Relationship Management
- Sales Development
- Performance Monitoring and Evaluation
- Negotiation
- Business Administration
- Team Leadership
- Insurance Approvals
- Strategize Plans
- Sales Strategies
- Business Marketing
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Insurance Agency Owner
Business Owner - Insurance Agency
04.2016 - Current
Manager of Business Development and Sales
Seguros Sura Panama
07.2008 - 02.2016
MBA - Business Administration And Management
Universidad Interamericana De Panama
Bachelor of Science - Economics
Universidad De Panama
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