Monica Lepo
West Norriton
Summary
Results-driven sales and customer service professional with 3 years of experience managing client relationships, coordinating orders, & supporting high-volume business operations. Proven ability to respond to customer needs, process orders & quotes, & collaborate across departments to ensure seamless service delivery. Strong communicator skilled in problem-solving, lead follow-up, & maintaining accurate customer records in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Coordinator
YOUNG WINDOWS, INC.
Conshohocken, PA
11.2023 - 05.2026
- Served as primary point of contact for corporate clients, managing high-volume inquiries and ensuring prompt, professional responses.
- Processed and reviewed 400+ purchase orders weekly with a high level of accuracy and attention to detail.
- Coordinated with production, shipping, and finance teams to ensure timely order fulfillment and customer satisfaction.
- Identified customer needs and ensured appropriate solutions, supporting overall sales and client retention.
AP/AR Specialist
YOUNG WINDOWS, INC.
Conshohocken, PA
07.2023 - 05.2026
- Supported financial operations including reconciliations and reporting in collaboration with leadership.
- Assisted with month-end and year-end close processes.
- Maintained accurate records and supported operational efficiency across departments.
Accounts Receivable/Payable Coordinator
CONLIN'S DIGITAL PRINT
King of Prussia, PA
01.2022 - 07.2023
- Maintained accurate AP/AR records and ensured compliance with internal procedures.
- Served as primary contact for customer inquiries regarding invoices, payments, and documentation.
- Managed high-volume invoicing while maintaining accuracy and adherence to company policies.
Executive Assistant
HERITAGE BUILDERS, LLC.
Oceanpoint, NJ
09.2021 - 07.2022
- Provided direct administrative support to executive leadership, managing calendars, meetings, correspondence, and travel arrangements.
- Screened and directed incoming calls, emails, and visitors with professionalism and discretion.
- Served as liaison between executives, staff, vendors, and clients.
- Implemented new AP/AR systems and office procedures to improve operational efficiency.
- Managed sensitive information and confidential documents.
Fiscal Liaison
COMMUNITY OPTIONS, INC.
King of Prussia, PA
03.2021 - 09.2021
- Supervised administrative staff and provided ongoing training and performance oversight.
- Trained new and existing staff on financial procedures, compliance, and safeguarding protocols.
- Managed records, documentation, and scheduling related to client services.
- Exercised independent judgment while handling sensitive financial and personal information.
Education
B.S. - Marketing
Indiana University of Pennsylvania
Skills
- Customer Relationship Management
- Order Processing & Quoting
- Client Communication & Support
- Sales Support & Lead Follow-Up
- CRM/ERP Systems
- Problem Solving & Conflict Resolution
- Cross Functional Collaboration
- Time Management & Multitasking
Timeline
Sales Coordinator
YOUNG WINDOWS, INC.
11.2023 - 05.2026
AP/AR Specialist
YOUNG WINDOWS, INC.
07.2023 - 05.2026
Accounts Receivable/Payable Coordinator
CONLIN'S DIGITAL PRINT
01.2022 - 07.2023
Executive Assistant
HERITAGE BUILDERS, LLC.
09.2021 - 07.2022
Fiscal Liaison
COMMUNITY OPTIONS, INC.
03.2021 - 09.2021
B.S. - Marketing
Indiana University of Pennsylvania