Monica Maldonado
Easton
Summary
Dynamic ICQA Associate with proven expertise in inventory management at Amazon, adept at resolving discrepancies and enhancing accuracy through meticulous audits. Known for exceptional customer service and effective communication, I thrive in collaborative environments, driving improvements and fostering strong teamwork to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
ICQA Associate
Flexport
Phillipsburg
02.2025 - Current
- Assist with special projects, or other duties, as assigned by the supervisor.
- Investigate vendor complaints and issues related to incorrect orders or missing items.
- Perform audits of inventory transactions for accuracy and completeness.
- conducted regular inventory audits to maintain accuracy
- Performed cycle counts to ensure the accuracy of inventory levels and identified discrepancies for resolution.
- Identified and resolved inventory problems, including damaged or lost items.
Receptionist
Brown Daub Dodge Chrysler Jeep Ram
Easton
01.2024 - 09.2024
- I greeted and directed customers to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Investigated and analyzed client complaints to identify and resolve issues.
- Answered and directed incoming calls using a multi-line telephone system.
- Maintained an organized filing of confidential client information in accordance with company policy.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Performed closing duties, such as nightly bank deposits and taking in any checks from car sales.
- Performed excellent customer service at all times.
ICQA Associate
Amazon
Tatamy
09.2016 - 08.2021
- Assisted with special projects or other duties assigned by the supervisor.
- Created detailed reports on all relevant aspects of inventory management operations.
- Performed scheduled inventory counts.
- Trained new employees on inventory management practices and procedures.
- Investigated customer complaints related to incorrect orders or missing items.
- Operated a cherry picker to navigate locations throughout the warehouse.
- Performed regular audits of inventory transactions for accuracy and completeness.
- Performed inventory cycle counting and identified discrepancies.
- assisted outbound to ensure proper barcodes were stickered to units and helped with problem solving
Library Technician
Easton Public Library
Easton
08.2010 - 08.2014
- Answered routine inquiries and referred patrons to librarians.
- Provided assistance to patrons using library equipment, such as computers and printers.
- Organized library equipment and collections.
- Performed routine maintenance, such as checking shelves for books that are out of order or missing volumes.
- Checked out materials to patrons using automated circulation systems.
- Conducted research to locate requested information for patrons.
- Shelved returned books in appropriate locations, following established procedures.
- Generated overdue notices and followed up with patrons to recover items.
- conducted inventory checks of physical collections on a regular basis
Education
Medical Terminology
Northampton Community College
Bethlehem, PA04-2017
High School Diploma -
Easton Area High School
Easton, Pa06-2006
Skills
- Inventory management
- Cycle counting
- Data analysis
- Audit processes
- Order investigation
- Inventory discrepancy resolution
- Customer service
- Attention to detail
- Effective communication
- Order picking
- Complaint resolution
- Problem solving
- Strong teamwork
- Empathy and patience
Languages
Spanish
Professional
References
References available upon request.
Timeline
ICQA Associate
Flexport
02.2025 - Current
Receptionist
Brown Daub Dodge Chrysler Jeep Ram
01.2024 - 09.2024
ICQA Associate
Amazon
09.2016 - 08.2021
Library Technician
Easton Public Library
08.2010 - 08.2014
Medical Terminology
Northampton Community College
High School Diploma -
Easton Area High School
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