MONICA MILLER
Slickville
Summary
Certified pharmacy technician, 15+ years' experience. Knowledge in Sterile IV compounding, Hazardous compounding, oral,cream and veterinary compounding. I am always willing to step up and take on the task at hand. When there are any insurance, inventory, patient and mathematical problems I am ready to step in and solve the problem. I believe in working together and getting problems solved in a timely matter. I am very well rounded in experience, which can be very helpful to a new environment.
I was nominated and won the award for Best of the Best Pharmacy Technician of 2023. I am proud of my customer service skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
UPMC Hillman Cancer Center
09.2024 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Restocked automated medication dispensing equipment.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Developed and implemented improvements to pharmacy organization system.
- Managed opening and closing duties for pharmacy.
PHARMACY OPERATIONS MANAGER
Walgreens
01.2023 - 08.2024
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Complied with state regulations to maintain safe, clean pharmacy.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Resolved customer service issues in a timely manner.
- Processed insurance claims and payments for medications.
- Verified insurance data and contact information to complete prescription refill requests.
- Answered pharmacy telephones to respond to questions or requests.
SENIOR CERTIFIED PHARMACY TECHNICIAN
UPMC Hillman Cancer Center
03.2020 - 12.2022
- Compounded intravenous medications using sterile techniques.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Adhered to infection-control policies and protocols to protect customers and employees.
- Rotated shelves to check for and dispose of expired medications.
- Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
- Delivered medications and pharmaceutical supplies to patients, nursing stations and surgery.
- Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
- Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
- Coached, mentored and provided performance feedback to pharmacy technicians.
PHARMACY TECHNICIAN
ADVance Care Pharmacy
10.2016 - 03.2020
- Complied with state regulations to maintain safe, clean pharmacy.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Maintained equipment and work areas and sterilized glassware, according to prescribed methods.
- Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
- Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
- Mixed pharmaceutical preparations, accorded to written prescriptions.
- Answered pharmacy telephones to respond to questions or requests.
- Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
PHARMACY TECHNICIAN
Giant Eagle Pharmacy
10.2009 - 09.2016
- Complied with state regulations to maintain safe, clean pharmacy.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Calculated prices for prescriptions or non-prescription drugs to process payment on POS system.
- Sorted medications for delivery and distribution.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Resolved customer service issues in a timely manner.
- Reported prescription errors to pharmacist on duty.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Maintained patient confidentiality when handling records and sensitive data.
- Verified dosages and measured medications for prescriptions.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
Education
High School Diploma -
PA Cyber Charter School
06.2009
Skills
- Problem-Solving
- Skills
- Critical Thinking
- Managing
- Inventory
- Complex
- Advanced
- Math Skills
- Resolving Customer Issues
- Insurance billing
- Pharmaceutical calculations
- Problem-solving skills
- Intravenous admixture preparation
Certification
PTCB, 10074279
Personal Information
Title: Pharmacy Technician
Awards
Singlecare 2023 Best of the Best Pharmacy Technician award
Timeline
Senior Certified Pharmacy Technician
UPMC Hillman Cancer Center
09.2024 - Current
PHARMACY OPERATIONS MANAGER
Walgreens
01.2023 - 08.2024
SENIOR CERTIFIED PHARMACY TECHNICIAN
UPMC Hillman Cancer Center
03.2020 - 12.2022
PHARMACY TECHNICIAN
ADVance Care Pharmacy
10.2016 - 03.2020
PHARMACY TECHNICIAN
Giant Eagle Pharmacy
10.2009 - 09.2016
High School Diploma -
PA Cyber Charter School
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