Monica Phillips
Oakdale
Summary
Dynamic business development experience in substance abuse and mental health, with extensive experience in building relationships, and customer engagement. Proven track record in enhancing service delivery and driving strategic partnerships to expand market reach.
Overview
27
27
years of professional experience
Work History
Owner/ Operator
The Humble House
1999.03 - Current
- Oversee daily operations, ensuring compliance with health regulations and safety standards.
- Implemented marketing strategies to increase brand awareness and drive customer engagement.
- Developed and implemented a culture of healing through weekly house meetings, seasonal outings, and alumni events.
- Tained new house managers on the importance of processes and procedures to ensure safety and ra strong recovery atmosphere.
Director of Business Development
BriteLife Recovery
2025.03 - 2026.06
- Developed strategic partnerships to enhance service offerings and expand market reach.
- Analyzed market trends to identify growth opportunities and inform business strategies.
- Executed targeted outreach campaigns, increasing client engagement and lead generation.
- Collaborated with cross-functional teams to optimize service delivery and improve client satisfaction.
- Enhanced company''s market presence through targeted networking events and relationship building.
Vice President of Business Development
Clear Day Treatment Center
2024.07 - 2025.03
- Developed and executed strategic partnerships to enhance service offerings and client engagement.
- Fostered relationships with key stakeholders to drive collaborative business development efforts.
- Identified growth opportunities and market trends through comprehensive industry analysis.
- Led cross-functional teams in the implementation of business initiatives to improve operational efficiency.
- Led initiatives across admissions, and case management to ensure seamless process across board to create a culture of working together across systems.
Regional Service Coordinator/ Clinical Liason
Acadia Health Care
2019.01 - 2024.07
- Managed scheduling of services to optimize resource allocation and reduce wait times for patients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Implemented process improvements that streamlined communication between clinical teams and administrative staff.
- Developed training programs for staff to improve service delivery and compliance with healthcare standards.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Director of Business Development
Dream Life Recovery
2018.08 - 2019.01
- Conducted competitive analysis to refine positioning and differentiate offerings in the marketplace.
- Managed key accounts, ensuring alignment with client needs and fostering long-term relationships.
- Presented business development initiatives to senior leadership, driving informed decision-making processes.
- Developed creative ways to reach stakeholders in the community and develop relationships with new accounts during Covid -19
Regional Service Coordinator
Acadia Healthcare
2011.01 - 2018.08
- Implemented process improvements that enhanced patient care and operational efficiency across multiple facilities.
- Coordinated regional service delivery to ensure compliance with healthcare regulations and quality standards.
- Developed and executed new territory with driven results
- Monitored performance metrics to identify trends, providing actionable insights for management decision-making.
- Created mobile assessment in Western PA, and implemented processes and procedures throughout hospitals, and referral sources.
- Facilitated tours and experiential events with stakeholders across my region, making sure the organization was top of mind, and first choice.
Education
No Degree - General Studies
CCCAC
Pittsburgh, PALiberal Arts
University of Utah
Salt Lake City, UTSkills
- Operations management
- Documentation and reporting
- Talent acquisition
- Business planning
Affiliations
Sage's Army
Timeline
Director of Business Development
BriteLife Recovery
2025.03 - 2026.06
Vice President of Business Development
Clear Day Treatment Center
2024.07 - 2025.03
Regional Service Coordinator/ Clinical Liason
Acadia Health Care
2019.01 - 2024.07
Director of Business Development
Dream Life Recovery
2018.08 - 2019.01
Regional Service Coordinator
Acadia Healthcare
2011.01 - 2018.08
Owner/ Operator
The Humble House
1999.03 - Current
No Degree - General Studies
CCCAC
Liberal Arts
University of Utah