Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Porcuri

Genesee

Summary

Compassionate and dedicated PCA with experience at Highland Park Care Center, skilled in personal care and emotional support. Proven ability to enhance patient comfort and satisfaction through attentive service and effective communication. Strong background in meal preparation and safety awareness, ensuring a clean and safe environment for optimal patient wellbeing.

Overview

19
19
years of professional experience

Work History

PCA

Highland Park Care Center
04.2025 - 06.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.

Deli Manager

Kwik Fill
08.2018 - 04.2025
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.

Caretaker

The ARC of Crawford County
03.2013 - 01.2025
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Increased resident satisfaction, listening to feedback and making necessary adjustments.
  • Developed personalized care plans, addressing unique needs of each resident.

Waitress Supervisor

Family Business
04.2007 - 12.2008
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Waitress Trainer

Family Business
01.2006 - 12.2006
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

Education

GED -

Northern Potter
Ulysses, PA

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • HIPAA compliance
  • Emergency response
  • Customer service
  • Task delegation
  • Employee supervision
  • Inventory management
  • Housekeeping tasks
  • Personal care
  • Safety awareness
  • Meal preparation

Timeline

PCA

Highland Park Care Center
04.2025 - 06.2025

Deli Manager

Kwik Fill
08.2018 - 04.2025

Caretaker

The ARC of Crawford County
03.2013 - 01.2025

Waitress Supervisor

Family Business
04.2007 - 12.2008

Waitress Trainer

Family Business
01.2006 - 12.2006

GED -

Northern Potter

Similar Profiles

CREATE PROFILE
Monica Porcuri