Monica Willow
Newport
Summary
Reliable bartender skilled in maintaining a clean and organized bar environment while delivering outstanding service. Known for building strong customer relationships and efficiently managing high-volume orders to enhance overall guest satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Bartender
VFW Post 34 Newport
Newport, PA
06.2022 - Current
- Maintained cleanliness of bar area, adhering to health and safety regulations consistently.
- Built rapport with regular customers, fostering loyalty and encouraging repeat business.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation procedures were followed.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Veterinary Assistant
Millerstown Veterinary Associates
Millerstown, PA
08.2016 - Current
- Collaborated with veterinarians to perform thorough examinations and deliver vaccinations, ensuring optimal animal well-being.
- Oversaw monitoring and recording of patient vital signs to ensure accurate data for treatment decisions.
- Prepared surgical instruments and assisted during procedures to support seamless clinic operations.
- Educated pet owners on proper care and nutrition, fostering strong client relationships and compliance with veterinary recommendations.
Owner
Old 22 Grocery Outlet
Mifflintown, PA
07.2013 - 09.2015
- Managed daily operations to ensure efficient store functionality and customer satisfaction.
- Developed inventory management systems to optimize product availability and reduce waste.
- Led staff training programs to enhance team performance and improve service quality.
- Implemented marketing strategies to increase store visibility and drive sales growth.
- Fostered vendor relationships to negotiate favorable terms and secure high-quality products.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Bartender/Cook Shift Leader
Trackside Tavern
Mifflin, PA
09.2011 - 06.2014
- Crafted unique cocktails and beverages tailored to customer preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service, fostering positive relationships with patrons.
- Trained new staff on bartending techniques and operational procedures.
- Managed inventory levels, ordering supplies to minimize shortages and waste.
- Ensured compliance with food safety regulations and sanitation standards.
- Streamlined kitchen operations to enhance efficiency during peak service hours.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained my food safe certificate.
Education
No Degree - Veterinary Science
Penn Foster College
Scottsdale, AZHigh School Diploma -
Lower Dauphin
Hummelstown, PA06-1993
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Cash register operation
- Alcohol awareness
- Food service
- Beverage preparation
- Inventory
- Food preparation
- Point of sale systems
- Safe food handling procedures
- Cash and credit transactions
Timeline
Bartender
VFW Post 34 Newport
06.2022 - Current
Veterinary Assistant
Millerstown Veterinary Associates
08.2016 - Current
Owner
Old 22 Grocery Outlet
07.2013 - 09.2015
Bartender/Cook Shift Leader
Trackside Tavern
09.2011 - 06.2014
No Degree - Veterinary Science
Penn Foster College
High School Diploma -
Lower Dauphin