Monique Allen
Philadelphia
Summary
- Experienced administrative manager with over 6 years of experience in working within clinical settings. Skilled in optimizing clinic workflows by managing patients, physician schedules, and patient appointments.Highly energetic Representative who consistently exceeds revenue goals. Exceptional interpersonal communication and leadership skills.
- Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
7
7
years of professional experience
Work History
Referral Manager/Care Coordinator
Dedicated Senior Medical Center
01.2023 - Current
- Supported patient admissions, discharges and transfers to promote team productivity.
- Assembled admissions pages and added new pages to patients' charts.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Answered patient assistance calls, assessed needs and offered qualified support.
Benefits Coordinator
Social Security Administration
09.2020 - 01.2023
- Provided primary customer support to internal and external customers in fast-paced environment.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Entered customer interaction details in Federal Database to track requests, document problems and record solutions offered.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
Administrative Manager / Call Center Specialist
Ophthalmic Partners Of Pennsylvania
04.2019 - 10.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Answered average of 150 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- • Scheduled, rescheduled and handled cancelled appointments for patients.
- • Responded to correspondence from insurance companies to verify patient's coverage.
- • Checked patient data including insurance, demographic and health history to ensure all information was current.
Administrative Supervisor
SES Inc.
12.2018 - 01.2019
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Prepared detailed documents and reports in adherence administrative processes.
- Handled patient scheduling, check-in, check-out and processing.
Medical Assistant Supervisor
Pennsylvania Orthopedic Associates
08.2018 - 12.2018
- Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.
- Maintained A positive attitude while greeting 100-200 daily visitors and customers upon arrival.
- Prepared weekly employee work schedules for 10 team members.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Administrative Manager
Credence Home Care Agency
12.2017 - 08.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Directed training and retraining of employees to boost performance and enhance business results.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Education
Associate Degree In Healthcare Administration - Healthcare Administration
University of Phoenix
Tempe, AZHigh School Diploma - undefined
John W Hallahan Catholic Girls HS
Philadelphia, Pa2017
Skills
- Navinet
- EMR Systems
- NextGen
- Appointments Everywhere
- Data Entry 98wpm
- Customer Service
- Leadership
- Exceptional communication skills
- Prioritizing
- Ability to Work Under Pressure
- Time Management
- Adaptability
- Opperate Office Machinery
- Microsoft powerpoint, word, and excel
- Multitasking
- Organization
- Dependability
- Decision Making
- Self-motivation
- Administrative support
- Professional telephone demeanor
- Teamwork
- Insurance Practices
- Direct Patient Care
- Medical Terminology
- Operational Requirements
- Authorization Procedures
- Administrative Supervision
- Database Coordination
- Verbal and Written Communication
- Patient Registration
- Appointment Confirmation
- Medical History Documentation
references
Name: Stacey Pickney
Job title: Office Manager
Ophthalmic Partners
Telephone: (215) 200-2938
Name: Tyesha Gibson
Job title: Lead Supervisor
Credence Home Care Agency
Telephone: 267-595-0503
Name: Lillian Baxter
Job title: Supervisor
Job Title: Social Security Administration
Telephone: 267-670-0269
Timeline
Referral Manager/Care Coordinator
Dedicated Senior Medical Center
01.2023 - Current
Benefits Coordinator
Social Security Administration
09.2020 - 01.2023
Administrative Manager / Call Center Specialist
Ophthalmic Partners Of Pennsylvania
04.2019 - 10.2019
Administrative Supervisor
SES Inc.
12.2018 - 01.2019
Medical Assistant Supervisor
Pennsylvania Orthopedic Associates
08.2018 - 12.2018
Administrative Manager
Credence Home Care Agency
12.2017 - 08.2018
Associate Degree In Healthcare Administration - Healthcare Administration
University of Phoenix
High School Diploma - undefined
John W Hallahan Catholic Girls HS
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