Monique Ramotar
Cresco
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure data entry-level position. ready to help your team achieve company goals, organized and dependable candidate successful at managing multiple priorities with a positive attitude. willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Bank Teller
NBT Bancorp
04.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Customer Service Representative /Office Data Entry Clerk
Clucker's Poultry Est.
01.2018 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted with data reporting and analytics, providing valuable insights to support management decision-making processes.
Executive Lounge Attendant
Roraima Airways
05.2015 - 12.2017
- Managed inventory control for food and beverage items, minimizing waste while maintaining adequate stock levels.
- Delivered personalized services to VIP guests, creating memorable experiences that led to repeat visits.
- Developed strong relationships with regular clientele, fostering an environment of loyalty and trust.
- Enter passengers flight information onto spreadsheet for data entry records.
- maintain balanced cash drawer with correct money values and accurates documentation.
Carpenter Apprentice
Shaka Construction & Building Service
05.2009 - 05.2012
- Improved project efficiency by accurately measuring, cutting, and assembling materials for various carpentry tasks.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Reduced material waste by optimizing cut lists and effectively repurposing scrap materials.
- Cut materials according to specifications in preparation for installation.
- Enhanced job site safety through diligent adherence to OSHA regulations and maintaining a clean work environment.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Read and interpreted blueprints and construction documentation to determine project directions.
Education
High School Diploma -
Camille's Academy
Georgetown, Guyana South America05.2009
GED -
Soesdyke Primary School
Soesdyke05.2005
Skills
- Customer Needs Assessment
- Data inputting
- Financial Transactions
- Deposit and withdrawal management
- Transaction Processing
- Cash handling and management
- Approachable
- Financial record-keeping
- Cheerful
- Friendly
- Quickbooks
- A self starter and quick learner
- Account updating
- Self Motivation
- Currency packaging
- Transaction processing accuracy
Reference
Uriel Seenarine from Owner & CEO at US Realty / OWNER & CEO at the Caribbean Radio
Email - uriel@usrealtyny.com or uriel@urielsolutions.com
Tel: 914-494-4911
Marlene De Santos
Tel: 973-527-5451
Latrice Long Collins
Tel: 570-426-5614
Timeline
Bank Teller
NBT Bancorp
04.2023 - Current
Customer Service Representative /Office Data Entry Clerk
Clucker's Poultry Est.
01.2018 - 09.2021
Executive Lounge Attendant
Roraima Airways
05.2015 - 12.2017
Carpenter Apprentice
Shaka Construction & Building Service
05.2009 - 05.2012
High School Diploma -
Camille's Academy
GED -
Soesdyke Primary School
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