Monique Sapp

• Consulted with teachers regarding classroom management strategies that promote a positive learning environment.
• Supervised ABA services by overseeing Behavior Technicians and 1:1 PCAs, conducting observations, reviewing data, and ensuring fidelity to behavior intervention plans and clinical standards.
• Advised parents and guardians on how best to address their child's behavioral challenges at home.
• Collaborated with teachers, administrators and other school personnel to ensure the successful implementation of behavior plans.
• Reviewed data related to student performance in order to identify trends or patterns in behavior.
• Assisted in identifying appropriate classroom modifications for students with special needs.
• Analyzed assessment results and proposed recommendations for addressing problem behaviors.
• Implemented behavior intervention programs based on Functional Behavior Assessments.
• Conducted functional behavior assessments and developed positive behavior support plans.
• Established meaningful connections with students, educators, families, support personnel, therapists, and special needs children to deliver both collaborative and individualized services, providing specialized supports.

• Manage phlebotomists in monitoring assigned patient load including coordination of labs & patient accuracy.
• Coordinate care for patients, oversee-processes and maintenance of patient flow.
• Manage recruits and onboarding process.
• Effective communication with physician offices, clinics, and staffing agencies to maintain working relationships and express gratitude for client referrals.
• Documentation Review
• Implement patient satisfactory performance program detailing patient care experience and feedback.
• Adhere to all safety and infection control rules.
• Direct, supervised and evaluated medical, clerical or maintenance personnel.
• Maintain awareness of government regulations, health insurance changes and financing options.
• Maintain records management system to process personnel information and produce reports.
• Research and developed administrative policies, procedures and guidelines to facilitate operations.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
• Monitor operations and reviewed records and metrics to understand company performance.
• Set specific goals for projects to measure progress and evaluate end results.
• Assess company operations for compliance with safety standards.

• Followed organizational guidelines to assure compliance with HIPAA and patient confidentiality standards.
• Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
• Processed confidential, patient paperwork with accuracy and deference to patient privacy.
• Connected patients with referred doctors to provide specialized, high-quality care.
• Communicated with patients with compassion while keeping medical information private.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
• Assisted with meal planning to meet nutritional plans.
• Reported concerns to nurse supervisor to promote optimal care.
• Tracked and reported clients' progress based on observations and conversations.
• Engaged with patient’s and family to provide emotional support and daily living instruction.

• Collected and analyzed data and monitored progress.
• Understood autism spectrum disorder, associated behaviors and optimum treatments.
• Provided educational support for children online and in person services
• Exercised confidentiality and discretion to maintain HIPAA requirements
• Participated in continuing education and in-service training to advance skills.
• Attended review, progress and clinical team meetings.
• Collaborated with teachers, parents, and other professionals to ensure effective implementation of treatment plans.
• Developed and implemented behavior intervention plans based on ABA principles.
• Encouraged children to develop interpersonal skills and engage in social interactions or other therapeutic activities.
• Provided 1 on 1 clients with autism spectrum disorder, following the specific guidelines of their individualized care plans.

*Opened and closed PT facility daily

*Coordinated cancer/reconstructive surgeries to ensure effective treatment between office locations
*Encouraged cancer awareness screenings and treatment regimen
*Completed all refresher information sessions for cancer/lymphedema and rehabilitation care education
* Verified insurance via telephone, email, electronic health systems, and electronic scan.
* Composed medical charts daily for patient records in accordance with
* Collected all demographic information for new patients
* Updated pre- existing patient information daily
* Trained front desk new hires
* Completion of patients therapy units per session

*Resolved unpaid claims with medical insurances, law offices, MVA and workers comp adjusters.
* Kept accurate precise records of insurance coverage/ approval deadlines & spending caps.

*Handled various DME (durable medical equipment) requests and completed process for eligibility, approvals, and distribution.

*Scheduled and collected all payments for case depositions, IME, and injury evaluations.

*Submitted all clinical notes necessary to insurance companies for treatment approvals and requests.

* Engaged in conference calls w/ work injury agencies, law firms, plastic surgeon offices, and other medical personnel as needed
* Handled all medical record distribution to agencies; Social Security Administration, law offices, doctors, via mail, fax, & courier
* Assisted w/ monthly transport services for patient's arrival & departures
*Adhered to all HIPPA guidelines
* Answered all questions and concerns in a courteous professional manner
* Called doctor offices for patient referrals & set up courtesy radiology appointments

*Incorporated new ideas and commentary to improve patient care & increase treatment compliance.

*Called in prescriptions and refills to pharmacies as needed.
*Verified prescriptions and pain management treatment as per Dr. request.
* Scheduled urine analysis as required and lab requisitions as needed for toxicology screening,

• Provided assistance to differently abled children with medical/physical, limitations, behavioral challenges, and or neurological diagnosis.
• Maintained confidentiality through stringent handling of charts and data.
• Established behavioral modification goals and assessed progress toward goals.
• Provided One-on-One Support
• Conducted functional assessments and developed skill acquisition programs for clients.

*Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

*Acted as a liaison between medical personnel & patient care

*Processed insurance verifications, copays, deductibles, and benefit explanations

*Created work orders for repairs of therapeutic equipment, gym, & whirlpool areas.

* Handled conference calls with interpreters, both existing and prospective patients for translation assistance & clarity of services offered.

*Aided in patient wheelchair assistance to from therapy department throughout hospital.
*Assisted in the cleaning and preparation of exam rooms for patients

*Thoroughly recorded daily temperatures of refrigerators/ freezers & hydrocollators for patient safety-care

*Completed patient medical records requests to the Social Security Administration, law offices, doctors, mail courier, fax, & personal pick up as requested with proper identification

* Ordered therapeutic activity equipment, office supplies, inventory as needed

*Coordinated PT consults/ evaluations for psychiatric patients within hospital admissions.

*Set up monthly transport services for patient's arrival, departure, return to & from PT department *Adhered to strict HIPPA guidelines & assured patient's confidentiality

*Called doctor offices for patient referrals & set up EMG appointments as needed