Monique Taylor
Philadelphia
Summary
Accomplished Team Manager with a track record of leading high-functioning teams to exceed company goals. Expertise in motivating employees, improving efficiency, and fostering a collaborative work environment. Proven ability to drive team performance and achieve exceptional results for the organization.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Phillips and Cohen Associates
04.2024 - Current
- Offered hands-on assistance to agents, assessing needs, and improving their job knowledge meet goals.
- Provided excellent customer service while working deceased care account.
- Provided constructive criticism and feedback agent to assist them with hitting goals/kpi's.
- Conducted performance evaluations and provided constructive feedback to employees.
TEAM MANAGER
Phillips and Cohen Associates
09.2018 - Current
- Led team meetings to discuss goals and strategies for increasing productivity
- Managed team of 10 employees, overseeing work schedules and performance evaluations
- Delegated tasks, ensured adherence to deadlines, and resolved conflicts among team members
- Collaborated with upper management to develop and implement strategies for team success
- Led successful team of 20+ staff to meet and exceed operational goals
- Implemented effective cost-saving measures resulting in significant overall savings
- Streamlined processes and improved efficiency resulting in increased productivity
- Conducted regular staff training and development programs to enhance team performance
- Organized and executed successful community events, outreach programs, and workshops
- Managed and maintained relationships with stakeholders, partners, and program participants
- Evaluated program effectiveness through data analysis and feedback collection to drive continuous improvement
OPERATIONS MANAGER
Nonprofit Technology Resources
06.2013 - 07.2014
- Managed team of technicians, delegated tasks effectively, ensured timely completion of projects
- Implemented new technology systems, maintained hardware equipment, provided technical support for clients
- Troubleshot and resolved hardware/software issues, conducted regular maintenance checks on equipment
PROGRAM COORDINATOR
Nonprofit Technology Resources
07.2011 - 06.2013
LEAD COMPUTER TECHNICIAN
Nonprofit Technology Resources
07.2010 - 07.2011
Education
GED -
Metropolitain Career Center
Philadelphia, PA06.2001
Skills
- Team Leadership
- Effective Communication
- Strategic Issue Resolution
- Performance Coaching
Timeline
Assistant Manager
Phillips and Cohen Associates
04.2024 - Current
TEAM MANAGER
Phillips and Cohen Associates
09.2018 - Current
OPERATIONS MANAGER
Nonprofit Technology Resources
06.2013 - 07.2014
PROGRAM COORDINATOR
Nonprofit Technology Resources
07.2011 - 06.2013
LEAD COMPUTER TECHNICIAN
Nonprofit Technology Resources
07.2010 - 07.2011
GED -
Metropolitain Career Center
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