Dedicated healthcare and customer service professional with over 8 years of experience in clinical support, cardiac monitoring, and administrative operations. TNA trained and CPR certified, with a strong background in financial services and special needs childcare. Skilled at excelling in high-pressure environments, offering support to diverse populations, and maintaining confidentiality and compliance standards.
Supported residents in daily living activities such as grooming, feeding, and mobility assistance.
Ensured accurate EMR documentation by monitoring vital signs in adherence to HIPAA regulations.
Managed administrative tasks including scheduling, filing, and correspondence for clinical staff.
Collaborated with nursing staff to optimize patient care delivery and maintain workflow efficiency.
Served as communication link between patients, families, and healthcare providers to resolve issues.
Documented and tracked client information, intake reports, and service updates in state databases.
Maintained accurate logs of case notes, appointments, and follow-up actions to ensure compliance.
Assisted staff in organizing case files while ensuring secure handling of confidential information.
Supported caseworkers by preparing reports and coordinating internal communications efficiently.
Ensured documentation accuracy while meeting strict deadlines in a high-volume environment.