Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

MONIQUE WILLIAMS

Woodlyn

Summary

Dedicated healthcare and customer service professional with over 8 years of experience in clinical support, cardiac monitoring, and administrative operations. TNA trained and CPR certified, with a strong background in financial services and special needs childcare. Skilled at excelling in high-pressure environments, offering support to diverse populations, and maintaining confidentiality and compliance standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TNA / Secretary

AristaCare Health Services
11.2023 - Current

Supported residents in daily living activities such as grooming, feeding, and mobility assistance.

Ensured accurate EMR documentation by monitoring vital signs in adherence to HIPAA regulations.

Managed administrative tasks including scheduling, filing, and correspondence for clinical staff.

Collaborated with nursing staff to optimize patient care delivery and maintain workflow efficiency.

Served as communication link between patients, families, and healthcare providers to resolve issues.

Logger

Delaware Health and Social Services
01.2022 - 11.2023

Documented and tracked client information, intake reports, and service updates in state databases.

Maintained accurate logs of case notes, appointments, and follow-up actions to ensure compliance.

Assisted staff in organizing case files while ensuring secure handling of confidential information.

Supported caseworkers by preparing reports and coordinating internal communications efficiently.

Ensured documentation accuracy while meeting strict deadlines in a high-volume environment.

Childcare Assistant (Special Needs)

Kindercare
01.2022 - 09.2023
  • Supervised outdoor play to ensure safety and promote physical activity.
  • Maintained clean, organized spaces to foster a nurturing environment.
  • Managed daily routines including meal preparation, naptime, and activity setup.
  • Built strong relationships with parents through regular progress updates.
  • Boosted cognitive development with age-appropriate educational games.
  • Read stories to enhance language development among children.
  • Monitored children's progress and identified areas for improvement.
  • Facilitated free play and structured activities to maintain safety.

Customer Success Specialist

Wells Fargo
09.2020 - 12.2021

Monitor Technician

Crozer Health
06.2017 - 09.2020

Financial Aid Advisor

Delaware County Community College
06.2017 - 09.2017

Loan Servicing Representative

PHEAA Grant
01.2017 - 06.2017

Cashier / Customer Service Associate

Giant Food Stores
12.2016 - 01.2017

Education

Associate Degree - General Studies, Applied Science

Delaware County Community College

High School Diploma - undefined

STEM Academy at Showalter
Chester, PA

Certification in Office Administration

Delaware County Community College
Media, PA
05.2023

Skills

  • Cardiac Monitoring & Telemetry
  • EMR Documentation & HIPAA Compliance
  • Patient Support & ADLs
  • High-Volume Call Handling
  • Microsoft Office Suite
  • Administrative Support
  • Childcare (Special Needs)
  • Workflow Coordination

Certification

  • TNA Trained (Completed CNA coursework) – 2024
  • CPR Certified – American Heart Association
  • Office Administration Certificate

Personal Information

Timeline

TNA / Secretary

AristaCare Health Services
11.2023 - Current

Logger

Delaware Health and Social Services
01.2022 - 11.2023

Childcare Assistant (Special Needs)

Kindercare
01.2022 - 09.2023

Customer Success Specialist

Wells Fargo
09.2020 - 12.2021

Monitor Technician

Crozer Health
06.2017 - 09.2020

Financial Aid Advisor

Delaware County Community College
06.2017 - 09.2017

Loan Servicing Representative

PHEAA Grant
01.2017 - 06.2017

Cashier / Customer Service Associate

Giant Food Stores
12.2016 - 01.2017

Associate Degree - General Studies, Applied Science

Delaware County Community College

High School Diploma - undefined

STEM Academy at Showalter

Certification in Office Administration

Delaware County Community College
MONIQUE WILLIAMS