Morelia Bonilla
York
Summary
Dynamic professional with a strong work ethic and proven leadership skills, honed at Walmart as a Customer Service Manager. Expert in cash handling and inventory management, successfully reducing customer complaints through effective team training and proactive problem-solving. Committed to enhancing customer satisfaction and fostering a collaborative work environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Reverse Logistics Specialist
Amazon Fulfillment Center
12.2024 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Assessed risks associated with reverse logistics operations, developing contingency plans that ensured business continuity during unforeseen events or disruptions in supply chains.
- Improved warehouse efficiency through meticulous organization of returned products and prompt redistribution to appropriate channels.
- Supported sustainability efforts by spearheading recycling programs for discarded packaging materials within the warehouse environment.
Personal Care Assistant/Instructional Assistant
Delta-T Group
03.2023 - 11.2024
- Assisted student with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help student achieve nutritional objectives.
- Built strong relationships with students to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in students behaviors.
- Supported student with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of student progress.
- Promoted independence with structured routines and clear communication to support student in their daily lives.
Beer Sales
Bottoms Up Beer Distributor
06.2023 - 01.2024
- Worked effectively in fast-paced environments.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assessed current stocking policies, recommending adjustments based on seasonal demand fluctuations or market trends.
- Assisted with visual merchandising initiatives that resulted in an aesthetically appealing retail environment.
Beer Sales
Buy Rite Beer Distributor
12.2021 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise..
Assistant Manager
7-Eleven
06.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Customer Service Manager
Walmart
05.2015 - 01.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Accomplished multiple tasks within established timeframes.
Team Member
Rutters
04.2014 - 04.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Fulfilled food handling requirements and food safety compliance of restaurant.
- Ensured food safety by properly storing perishable items and regularly checking temperatures.
Education
High School Diploma -
Crispus Attucks Charter School
York, PA11-2014
Skills
- Strong Work Ethic
- Effective Time Management
- Cash register operation
- Cleaning and sanitizing
- Team collaboration
- Cash handling and management
- Multi-tasking skill
- Employee training
- Stocking and inventory
- Inventory management understanding
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Reverse Logistics Specialist
Amazon Fulfillment Center
12.2024 - Current
Beer Sales
Bottoms Up Beer Distributor
06.2023 - 01.2024
Personal Care Assistant/Instructional Assistant
Delta-T Group
03.2023 - 11.2024
Beer Sales
Buy Rite Beer Distributor
12.2021 - 04.2023
Assistant Manager
7-Eleven
06.2020 - 11.2021
Customer Service Manager
Walmart
05.2015 - 01.2017
Team Member
Rutters
04.2014 - 04.2015
High School Diploma -
Crispus Attucks Charter School
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