Morgan Bustamante
Henryville
Summary
Registered nurse with experience in credit and billing analysis, contract management, and hands-on nursing across med-surg, dialysis, Skilled at onboarding, troubleshooting workflows, and collaborating cross-functionally to ensure accurate, efficient, and customer-focused clinical system integrations.
Overview
7
7
years of professional experience
Work History
Homecare Admissions Registered Nurse
Lehigh Valley Hospital and Health Network
East Stroudsburg
05.2024 - Current
- Led patient and provider onboarding by coordinating referrals, verifying orders, insurance, and eligibility, and ensuring accurate setup within EHR systems.
- Served as the primary point of contact for physicians, care teams, patients, and caregivers, resolving documentation, order, and workflow issues with urgency and accuracy.
- Documented and validated clinical and demographic data across electronic systems to support compliance, billing workflows, and continuity of care.
Dialysis Registered Nurse
DaVita
East Stroudsburg
06.2023 - 05.2024
- Administered dialysis treatments to patients in compliance with DaVita protocols.
- Educated patients on renal health and self-care techniques post-treatment.
- Collaborated with healthcare teams to develop individualized care plans.
- Ensured accurate documentation of patient records and treatment progress.
Medical Surgical Registered Nurse
St. Luke's University Hospital
Stroudsburg
06.2022 - 06.2023
- Administered medications and monitored patient responses in a fast-paced environment.
- Collaborated with healthcare teams to coordinate comprehensive patient care plans.
- Educated patients and families on treatment options and post-discharge instructions.
- Implemented safety measures to ensure a secure environment for patients and staff.
Billing Analyst
TherapyBrands
Birmingham
08.2021 - 05.2022
- Analyzed and managed billing workflows across healthcare software platforms, ensuring accurate invoicing, payment application, and compliance with payer and contractual requirements.
- Investigated and resolved complex billing discrepancies by partnering with Customer Support, Sales, and Finance, improving resolution time, and customer satisfaction.
- Supported month-end close activities through billing reconciliations, reporting, and coordination with accounting teams.
- Served as a resource for billing systems and processes, identifying trends, documenting issues, and recommending process improvements.
- Communicated billing concepts and resolutions clearly to internal teams and customers, balancing technical accuracy with a customer-focused approach.
Credit Analyst
Patterson-Kelly, LLC
East Stroudsburg
08.2018 - 07.2021
- Managed credit analysis and risk assessment for commercial accounts, reviewing financials, payment history, and contractual terms to support informed credit decisions.
- Supported Sales and Customer Service teams by resolving credit, billing, and account discrepancies, enabling timely onboarding and maintaining strong customer relationships.
- Collaborated with Finance and Accounting during month-end close, preparing and supporting journal entries, reconciliations, and variance analysis.
Education
Diploma - Nursing
St. Luke's University School of Nursing
Bethlehem, PA04-2022
Bachelor of Science - Recreation Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2017
Skills
- Patient onboarding
- Treatment documentation
- Clinical data validation
- Care plan development
- Billing compliance
- Time management
- data analysis
- customer relationship management
- cross-department collaboration
Timeline
Homecare Admissions Registered Nurse
Lehigh Valley Hospital and Health Network
05.2024 - Current
Dialysis Registered Nurse
DaVita
06.2023 - 05.2024
Medical Surgical Registered Nurse
St. Luke's University Hospital
06.2022 - 06.2023
Billing Analyst
TherapyBrands
08.2021 - 05.2022
Credit Analyst
Patterson-Kelly, LLC
08.2018 - 07.2021
Diploma - Nursing
St. Luke's University School of Nursing
Bachelor of Science - Recreation Management
East Stroudsburg University of Pennsylvania