Morgan Matherly
Boiling Springs
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Tan & Garcia Pediatrics
08.2023 - Current
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and maintained accurate patient records in system.
- Assisted patients with forms and insurance inquiries, ensuring clarity.
- Coordinated communication between healthcare providers and patients effectively.
- Managed incoming calls, directing inquiries to appropriate staff members promptly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Medical Receptionist
Medical Arts Allergy
03.2022 - 02.2023
- Ensured compliance with health regulations and confidentiality standards consistently.
- Provided support during patient check-in and check-out processes seamlessly.
- Maintained cleanliness and organization of reception area for optimal workflow.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Scheduled appointments and maintained accurate patient records in system.
- Greeted patients and managed front desk operations efficiently.
- Assisted patients with forms and insurance inquiries, ensuring clarity.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
Cumberland Valley HighSchool
Mechanicsburg, PASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Electronic medical records
- Referral verification
- Documentation
- Mail management
- Outpatient care
- Medical office procedures
- Patient callbacks
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Adaptable and flexible
- Payment scheduling and collection
- Calendar and appointment management
- Patient referral
- Insurance authorizations
Timeline
Medical Receptionist
Tan & Garcia Pediatrics
08.2023 - Current
Medical Receptionist
Medical Arts Allergy
03.2022 - 02.2023
High School Diploma -
Cumberland Valley HighSchool